Service Desk Analyst

4 months ago

Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.


The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As Service Desk embarks on a transformative journey, you’ll be pivotal in ensuring a blend of technological innovation with a deeply human touch.


Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. Ideally you’ll come from a background of automation, AI, Chat GPT and will be involved in this transformation from the early days.


You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the firm. Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise. Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.


Technical Overview:

  • Strong problem-solving skills with an emphasis on issues that transcend automation.
  • Strong experience with Microsoft end user computing technologies, including:
  • Windows 10/11, Office 365, printing, local area networking.
  • Intune application packaging and build deployments including OOBE.
  • Azure AD (eg account provisioning/de-provisioning, permissions management).
  • Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB).
  • Scripting knowledge wanted, ideally with PowerShell.
  • Experience within AI and Chat GPT.


This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more The role is hybrid based with 2 days a week in the office.


If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.


Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.

  • IT Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • IT Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** A brand new position has arisen for a Service Desk Analyst to join an amazing charity in any one of their offices based in London, Manchester, Cardiff, Belfast. This is a great opportunity for an ambitious Service Desk analyst to continue developing theirtech career by working with various stakeholders to ensure the IT systems are...

  • Service Desk Analyst

    4 days ago

    London, United Kingdom eFinancial Careers Full time

    Service Desk Analyst A leading financial services company is looking to hire a Service Desk Analyst. You would be responsible for; - Working with other service desk members, service managers and technical teams to provide resolution and support - Troubleshooting hardware and software problems - Ensure service level agreements are met and maintained -...

  • IT Service Desk Analyst

    2 days ago

    London, United Kingdom Sanderson Full time

    IT Support Analyst, 1st & 2nd Line, Service Desk, Windows, O365, Active Directory IT Support Analyst required for a leading insurance group based in London Flexible working **Salary**:up to £33,000 Start date: ASAP **IT Service Desk Analyst, Win 10, 0365** **Skills and experience required**: - Previous experience in a similar Service Desk or...

  • Service Desk Analyst

    2 days ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

  • Service Desk Analyst

    12 hours ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in Southwest London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to: - Provide...

  • Service Desk Analyst

    2 days ago

    London, United Kingdom Sanderson Full time

    **Role**: Service Desk Analyst **Location**: London **Salary**: £27-33k A leading insurance company is looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity for somebody with 1+ year's experience looking to take their career to the next level. - 1+ years plus experience working as a service desk analyst - Strong...

  • IT Service Desk Analyst

    4 days ago

    London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst. The role offers a hybrid work from home policy; being able to work from home one week in two allowing you a great work/life...

  • Service Desk Analyst

    11 hours ago

    London, United Kingdom eFinancial Careers Full time

    (SERVICE DESK ANALYST, FRONT OFFICE, COMMODITIES, WINDOWS, OFFICE, ITIL, SCCM, GRADUATE, VENDOR, IN HOUSE) A leading commodities trading firm is seeking a service desk analyst to provide front line support to users on the trading floor. This opportunity will offer exposure to work across all areas of the company from front to back office, assisting users...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Harrison Holgate Full time

    **Service Desk Analyst** **Salary: Open depending on experience** A major Insurance Company is looking for a **Service Desk Analyst** to join their Service Desk team to deliver a friendly, expert technical support service to their customers at all levels of the business. Often working closely with internal and external teams to provide timely and effective...

  • IT Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom BDB Pitmans LLP Full time

    We are currently looking for an IT Service Desk Analyst to join our team at BDB Pitmans LLP. The successful candidate will provide exceptional customer service to our clients, troubleshooting technical issues and resolving problems efficiently.The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience.As an IT Service Desk...

  • Service Desk Analyst

    4 days ago

    London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** **Your responsibilities**: - Office 365 - Microsoft Teams - Windows 10 - Active Directory - Exchange - iManage **Your skills**: - A minimum of 1 years’ IT service desk experience within a legal or professional services organisation. - Excellent...

  • Service Desk Analyst

    4 months ago

    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    4 months ago

    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    4 months ago

    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...