Support Worker

3 days ago

Slough, Slough, United Kingdom Look Ahead Full time
About the Role

We are seeking a highly motivated and compassionate Support Worker to join our team at Hope House in Slough. As a Support Worker, you will play a vital role in providing high-quality care and support to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
  • Conduct initial and continuous assessments of needs and potential risks, and agree levels of support and actions
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills
  • Develop and maintain links with all key agencies and service providers in the local community
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Adhere to Look Ahead's Policies and Procedures
  • Engage in learning and development activity to increase knowledge and skills
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
About You

We are looking for someone who is:

  • Enjoys social interaction and the company of others, and joins in local activities to encourage customer involvement
  • Approachable and open in their behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, and does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Flexible
  • Open to feedback and self-development
  • Thrives on change and enjoys dynamic, diverse environments
  • Is confident with high levels of self-esteem
  • Is respectful, articulate and sensitive in style of communication
  • Is essentially customer-focused
  • Is motivated towards excellence and improvement of personal performance with a can-do attitude
  • Ability to cope positively with challenging and diverse behaviours
What You'll Bring

We are looking for someone with:

  • Up to NVQ Level 3 or equivalent or experience in the social care/charity sector
  • Desirable: Experience working in mental health
About Us

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation, we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers and volunteers to share this commitment.

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