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Call Centre Representative

2 weeks ago


Basildon, Essex, United Kingdom Mayfair Compliance Group Full time

Mayfair Compliance Group is seeking a skilled Call Centre Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and internal stakeholders via email and phone.

Job Overview

This is an exciting opportunity for someone looking to develop their customer service skills and work in a dynamic environment. You will be working closely with our engineering team to resolve customer queries and provide accurate and helpful information.

Key Responsibilities
  1. Respond to client queries via email and phone.
  2. Provide accurate and helpful information to customers and engineers using the workforce database.
  3. Identify and escalate priority issues to ensure timely resolution.
  4. Liaise with engineers across the UK to resolve customer queries.
  5. Manage engineering time and call planning using our systems.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office, including Outlook.
  • Basic understanding of data systems.
Our Benefits

We offer a competitive salary package, including a base salary of £26,000 - £31,000 per annum, depending on experience. Additional benefits include:

  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to work with a leading company in the compliance industry.