Telephone Outreach Coordinator

5 days ago


Basildon, Essex, United Kingdom Volunteer Centre Harlow Full time
Job Summary:

We are seeking a dedicated and empathetic individual to fill the role of Telephone Outreach Coordinator. As a Telephone Wellbeing Volunteer, you will form connections with patients returning home from hospital and provide them with essential support. You will be responsible for making post-discharge wellbeing telephone calls to check in with patients and ensure they have everything they need to safely be at home.

The ideal candidate will have strong communication skills and be comfortable using a computer to log responses directly into our patient management system. Training will be provided on safeguarding, lone working, confidentiality, health and safety, and your role in the Ticket Home Project. You will also receive ongoing support from our Ticket Home Coordinator and be covered by insurance. Expenses can be claimed for any related costs.

This is an occasional volunteer opportunity that requires a telephone and internet connection. Calls will be made during weekdays during the daytime. You will have access to regular training and support, including a comprehensive induction programme and annual refresher sessions.

You will be part of a dynamic team committed to delivering exceptional care and support to patients returning home from hospital. In return for your dedication and hard work, you will enjoy the following benefits:

  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteers covered by insurance


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