Call Centre Advisor

6 months ago


Basildon, United Kingdom Specsavers Vision Plus Basildon Full time

**Specsavers, Basildon Call Centre Operator**

We are looking for a Contact Centre Operator to join a small team managing the calls for our five Specsavers stores. This is a 5 days a week role including at least one weekend day of work.

We need someone who thrives on customer service and can find solutions and manage our customers, appointments, concerns and possibly complaints with a smile and can-do attitude.

The CC is open between 9:00 and 5:30 and all applicants need to be willing to work weekends too.

**Operator Skills Main Responsibilities**
- Manage large call volumes throughout the day

(Answer up to 130 calls a day and make 50 + outbound calls)
- Quick and accurate capture of customer information
- Comfortable and confident working across systems
- Flexible to allow you to adapt to different needs of the different stores
- Keen eye for detail so patient entries are entered correctly
- Good recall of customers and store requirements
- Happy to follow guidelines and ‘rules’ as necessary
- Follow scripts carefully to ensure essential details are recorded for each patient
- Quickly summarise and write up notes to assist patient care
- Focused enough to concentrate on your own customers in a busy office

**Secondary Responsibilities**

Store administration including
- NHS administration
- Contact Lens ordering
- Diary management and review
- Call reviews and follow up with customers
- Audiology calls and follow up

**Customer Care behaviours and skills**
- Unwavering Customer Care
- Empathy is vital to build rapport with all customers
- Focused to ensure you are taking sufficient calls
- Listening skills to ensure you hear exactly what is needed on each call
- Creative and able to develop own scripts to keep sounding spontaneous and caring whilst covering all mandatory information
- Resilience to manage customers
- Comfortable talking all day in a manner that is kind and caring as well as informed
- Take pride in who we are and believe in the brand and all our services
- Accept and offer feedback (between colleagues) in a constructive and kind manner
- Own queries and problems and follow up for solutions for customers
- Keep focused on specific problem and find shortest route to resolution

To succeed in this environment, you need to love dealing with customers and getting things right whilst adhering to the guidelines as well as understanding the various systems and rigours of the clinics. You must be happy talking through similar scripts all day but also flexible enough to find solutions to new or unknown queries.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: CC Basildon


  • Call Centre Handler

    5 months ago


    Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We have a wonderful opportunity to join our support and friendly Outpatients Team as a Call Centre Handler where your role will be varied but can be very demanding as we receive high level of calls from patients and GP's making enquires about patients appointments giving you an opportunity to provide the best service to our public when they make contact with...

  • Call Centre Apprentice

    5 months ago


    Basildon, United Kingdom Maximise Potential Skills Full time

    **Are you ENTHUSIASTIC and PERSONABLE? **Enjoy talking on the phone and meeting new people? Keen on kick-starting a new career? If the answer is YES then this role is for YOU! You will join an innovative consultancy and be responsible for the following; - Liaising with internal staff members - Business Development - Liaising with external stakeholders -...

  • Contact Centre Advisor

    5 months ago


    Basildon, United Kingdom Peabody Full time

    Salary** Circa £24,400** Location** Basildon** Contract type** Permanent** Weekly hours** 35 hours per week between Mon to Fri 8am to 6pm** **What we’re looking for**: - Do you have experience working in an environment where you use different methods of communication and are expected to provide a high standard of service? - Do you have strong...


  • Basildon, United Kingdom Peabody Full time

    Salary ** £12 per hour** Location ** Basildon** Contract type ** Apprentice** Weekly hours ** 35 hours per week** We’re excited to offer 2 Contact Centre Advisor Apprenticeships to join our vibrant Contact Centre in Pitsea on a full time and permanent basis. This is a hybrid role working between the Pitsea office and home. **A bit about the...


  • Basildon, United Kingdom Peabody Full time

    Salary** £11.83 per hour** Location** Basildon** Contract type** Apprentice** Weekly hours** Monday - Friday, 09:00 - 17:00** We’re excited to offer 2 Contact Centre Advisor Apprenticeships to join our vibrant Contact Centre in Pitsea on a full time and permanent basis. This is a hybrid role working between the Pitsea office and home. **A bit about...


  • Basildon, United Kingdom DST Systems Full time

    Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We...


  • Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    We have a fantastic opportunity to join our Outpatients department as an admin assistant / receptionist / call centre handler, to assist patients with booking in for their outpatient appointments, ensuring their new and follow up appointments are booked and the activity has been accounted for. The Outpatient's Department is a very busy environment, where...

  • Parts Advisor

    2 months ago


    Basildon, United Kingdom CV-Library Full time

    PARTS ADVISOR Basic Salary: £26,000 OTE: £34,000 Location: Basildon A main Car Dealership is seeking an experienced Parts Advisor to join their team.   Responsibilities of a Parts Advisor ·Working on the front and back counter (Trade, Retail and Workshop) ·Ordering, selling and managing stock control on a wide range of...


  • Basildon, United Kingdom CV-Library Full time

    Looking to recruit a Customer services advisor to join a leading Property Maintenance Contractor based in Basildon Responsibilities: Take ownership for responding to inbound communications from tenants (calls and emails) Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated Accurately...

  • Service Advisor

    1 month ago


    Basildon, United Kingdom CV-Library Full time

    Service Advisor Company: Franchise/Main Car Dealer. Hours: Monday to Friday 8.00am-6.00pm. Saturdays are worked on a rota basis 8.00am-1.00pm. Basic Salary: up to £26,000 p.a. (depending on experience). Bonus is around £6,000 p.a. on average on top of the basic salary. Contract: Full Time, Permanent. Required: UK Right to Work & Full UK Driving...

  • Parts Advisor

    3 weeks ago


    Basildon, Essex, United Kingdom Auto Skills UK Full time

    Parts Advisor Job DescriptionA leading Car Dealership is seeking an experienced Parts Advisor to manage the front and back counter, ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. The ideal candidate will have strong customer service skills, be confident in sales, and have knowledge of Kerridge / 1 link /...


  • Basildon, Essex, United Kingdom Vontier Full time

    **Job Title:** Customer Technical Advisor**Job Summary:** We are seeking a highly skilled Customer Technical Advisor to join our team at Vontier. As a Customer Technical Advisor, you will be responsible for providing technical support to our customers, ensuring they receive the best possible service.**Key Responsibilities:**Provide technical support to...


  • Basildon, United Kingdom Peabody Full time

    Salary** Circa £28,000** Location** Basildon** Contract type** Permanent** Weekly hours** Monday - Friday, 09:00 - 17:00** The Contact Centre is the main operation centre within Peabody for handling customer contact and resolving customer queries. The aim of those working on the Frontline in the Contact Centre is to answer inbound enquiries, with a...


  • Basildon, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...


  • Basildon, United Kingdom CV-Library Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and...


  • Basildon, United Kingdom Randstad Construction and Property Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and ensuring...


  • Basildon, United Kingdom Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...


  • Basildon, United Kingdom Randstad Construction & Property Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and...

  • Behaviour Advisor

    5 months ago


    Basildon, United Kingdom Essex County Council Full time

    Behaviour Advisor Permanent, Full Time £36,101 to £48,622 per annum Location: Countywide Working Style:  Closing Date: 7th July 2024 This is an exciting opportunity for a Behaviour Advisor to join the Enhanced Social Care Support Team, an established Multidisciplinary team which includes Social Workers, Behaviour Advisors and an Occupational...


  • Basildon, Essex, United Kingdom Perfect Placement Full time

    Important Job Details:Job Title: Commercial Service AdvisorLocation: Basildon areaJob Type: Full-timeSalary: Up to £36,000 per annumBenefits: Company Pension, 29 days annual leave (including bank holidays), cycle to work scheme.Job Description:We are currently working with an Automotive Vehicle Repair Centre that is looking to recruit a Commercial Service...