Customer Service Advisor

5 months ago

Basildon, United Kingdom Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Customer service Advisor - Evening shifts

Fiserv currently have full-time permanent opportunities available within our Customer Service department here at Fiserv, Basildon to start in September.

Video interviews to be completed and offered as soon as possible.

Starting salary - £21,715 (10.44ph)
Must be 18 or over
Shifts - Full-time, 40 hour week. Mon - Fri - 1:30pm - 10pm

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.

The Opportunity

As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card holders

As the first point of customer support key responsibilities will include:
Handling high volume of inbound calls

Be responsible for offering a consistent and outstanding level of customer service

Taking ownership and responsibility for identifying the customer’s needs using appropriate questioning, listening skills to offer appropriate solutions

Taking Debit card payments, money transfers or balance transfers ensuring accuracy and consistency

Working on a computer and using our in house systems to be able to provide the best customer service

Building key relationships with our merchants and credit card holder

What we offer

23 days annual leave, which increases with length of service, plus eight bank holidays

Enhanced maternity, paternity, and adoption leave

Healthcare enrolment

Life Insurance - 4x basic annual salary

Unlimited career development opportunities

Service & recognition awards

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Customer Service Assistant

    6 months ago

    Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    5 months ago

    Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Advisor

    5 months ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full or part time, permanent** **basis.**This is a**Hybrid role**working between the Pitsea office and home based.** **In return, you will receive a competitive salary of circa **£24,400 per annum.** - Do you have experience working in an environment where you use...

  • Customer Service Advisor

    5 months ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor **on either a** full or part time, permanent basis. **This is a **hybrid role**working between the **Pitsea office and home. **In return, you will receive a competitive salary of **circa £24,400 per annum.** - Do you have experience in Data Protection and/or GDPR?- Do you have an...

  • Customer Service Advisor

    2 months ago

    Basildon, United Kingdom CV-Library Full time

    Customer Service Advisor Our client based in Basildon are seeking an Customer Service Advisor to join their team on a Temporary basis (with the possibility of a permanent role) beginning immediately. The successful candidate will have good organisational skills and prior experience of sales order processing and customer service. If you have strong...

  • Customer service advisor

    2 weeks ago

    Basildon, United Kingdom Randstad Construction and Property Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and ensuring...

  • Customer service advisor

    1 month ago

    Basildon, United Kingdom CV-Library Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and...

  • Customer service advisor

    1 month ago

    Basildon, United Kingdom Randstad Construction & Property Full time

    Looking for a Customer Service Advisor to join a leading property services company based in Basildon. As a customer service Advisor you'll handle high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors. Your main goal will be to schedule appointments efficiently, meeting Service Level Agreements and...

  • Service Advisor

    2 weeks ago

    Basildon, Essex, United Kingdom Auto Skills UK Full time

    Service Advisor Opportunity at Auto Skills UKWe are seeking an enthusiastic and hardworking Service Advisor to join our Car Dealership team.Key Responsibilities:Arrange Service Department bookings efficientlyEnsure customer requirements are met to the expected standardsUpsell works and special offers/Service PlansRequirements:Previous experience as a Service...

  • Customer Service Advisor

    5 months ago

    Basildon, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...

  • Service Advisor

    1 month ago

    Basildon, United Kingdom CV-Library Full time

    Service Advisor Company: Franchise/Main Car Dealer. Hours: Monday to Friday 8.00am-6.00pm. Saturdays are worked on a rota basis 8.00am-1.00pm. Basic Salary: up to £26,000 p.a. (depending on experience). Bonus is around £6,000 p.a. on average on top of the basic salary. Contract: Full Time, Permanent. Required: UK Right to Work & Full UK Driving...

  • Customer Service Advisor

    1 week ago

    Basildon, United Kingdom CV-Library Full time

    Looking to recruit a Customer services advisor to join a leading Property Maintenance Contractor based in Basildon Responsibilities: Take ownership for responding to inbound communications from tenants (calls and emails) Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated Accurately...

  • Service Advisor

    3 weeks ago

    Basildon, Essex, United Kingdom Auto Skills UK Full time

    Service Advisor Job DescriptionAre you a skilled and enthusiastic Service Advisor looking for a new opportunity within a Car Dealership?We are seeking a motivated and hardworking Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for arranging Service Department bookings, ensuring efficient workshop loading, and...

  • Service Advisor

    2 months ago

    Basildon, United Kingdom CV-Library Full time

    Service Advisor Basic Salary & OTE: £31,000 Location: Basildon   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...

  • Customer Service Advisor

    5 months ago

    Basildon, United Kingdom Peabody Full time

    **What we’re looking for**: - Do you have experience working in an environment where you use different methods of communication and are expected to provide a high standard of performance? - Do you have experience committing to high standards of customer care and service delivery in an environment where customers may display challenging behaviour? - Do you...

  • Service Advisor

    6 months ago

    Basildon, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Basildon** Experienced Service Advisor - Franchised Dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...

  • Customer Technical Advisor

    4 weeks ago

    Basildon, Essex, United Kingdom Vontier Full time

    **Job Title:** Technical Customer Advisor**Job Summary:** We are seeking a highly skilled Technical Customer Advisor to join our team at Vontier. As a Technical Customer Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities:**Provide technical support to clients via phone,...

  • Customer Advisor

    5 months ago

    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Basildon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    5 months ago

    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time hours available from 15 - 23 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q *Basildon** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Service Advisor Position

    2 weeks ago

    Basildon, Essex, United Kingdom Perfect Placement Full time

    Job Title: Service AdvisorJob Summary:A Service Advisor is required to work in our busy Service Department in the Basildon area. The ideal candidate will have experience as a Service Advisor and be able to provide excellent customer service.Key Responsibilities:- Communicate with customers about service and repair work required on their vehicle- Produce Job...