Customer Service Advisor

6 months ago

Basildon, United Kingdom Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Customer service Advisor - Evening shifts

Fiserv currently have full-time permanent opportunities available within our Customer Service department here at Fiserv, Basildon to start in September.

Video interviews to be completed and offered as soon as possible.

Starting salary - £21,715 (10.44ph)
Must be 18 or over
Shifts - Full-time, 40 hour week. Mon - Fri - 1:30pm - 10pm

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.

The Opportunity

As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card holders

As the first point of customer support key responsibilities will include:
Handling high volume of inbound calls

Be responsible for offering a consistent and outstanding level of customer service

Taking ownership and responsibility for identifying the customer’s needs using appropriate questioning, listening skills to offer appropriate solutions

Taking Debit card payments, money transfers or balance transfers ensuring accuracy and consistency

Working on a computer and using our in house systems to be able to provide the best customer service

Building key relationships with our merchants and credit card holder

What we offer

23 days annual leave, which increases with length of service, plus eight bank holidays

Enhanced maternity, paternity, and adoption leave

Healthcare enrolment

Life Insurance - 4x basic annual salary

Unlimited career development opportunities

Service & recognition awards

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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