Customer Service Advisor

7 months ago


Basildon, United Kingdom Lifestyle Department Store Full time

We're expanding the team

You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams.

You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, resolving queries, collaborating with our teams / stores to resolve any issues, providing our customers with an exceptional level of service at a time when they need it most. Dealing with and processing online orders

What we're looking for:

- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Building a rapport with customers, get to know their individual needs and put their interests first.
- Use your brilliant sales and communication skills to upsell products. / Provide peace of mind by finding the right solution for every customer.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Previous experience within customer service is preferred but not necessary if you have the right skills.
- CRM Experience is essential
- Be flexible to work one Saturday a month
- We have 5 stores in the UK, this role will be based in Southend-On-Sea._

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£27,000.00 per year

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service Advisor



  • Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full or part time, permanent** **basis.**This is a**Hybrid role**working between the Pitsea office and home based.** **In return, you will receive a competitive salary of circa **£24,400 per annum.** - Do you have experience working in an environment where you use...


  • Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor **on either a** full or part time, permanent basis. **This is a **hybrid role**working between the **Pitsea office and home. **In return, you will receive a competitive salary of **circa £24,400 per annum.** - Do you have experience in Data Protection and/or GDPR?- Do you have an...


  • Basildon, United Kingdom CV-Library Full time

    Looking to recruit a Customer services advisor to join a leading Property Maintenance Contractor based in Basildon Responsibilities: Take ownership for responding to inbound communications from tenants (calls and emails) Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated Accurately...


  • Basildon, United Kingdom Peabody Full time

    **What we’re looking for**: - Do you have experience working in an environment where you use different methods of communication and are expected to provide a high standard of performance? - Do you have experience committing to high standards of customer care and service delivery in an environment where customers may display challenging behaviour? - Do you...

  • Service Advisor

    7 months ago


    Basildon, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Basildon** Experienced Service Advisor - Franchised Dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...

  • Customer Advisor

    6 months ago


    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Basildon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    7 months ago


    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time hours available from 15 - 23 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q *Basildon** We believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Service Advisor

    1 week ago


    Basildon, United Kingdom 3Sixty Talent Management Full time

    Role: Service Advisor Location: Basildon (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional...

  • Service Advisor

    1 week ago


    Basildon, United Kingdom CV-Library Full time

    Role: Service Advisor Location: Basildon (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value...


  • Basildon, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basildon, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Advisor

    2 weeks ago


    Basildon, United Kingdom B&Q Full time £12

    About the role Customer Advisor Part time - 20 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £12.21 per hour B&Q Basildon We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Advisor

    6 months ago


    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 22 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Basildon 1199** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Basildon, United Kingdom Boots Full time

    Summary Job Reference: - 219914BR Basildon, Mayflower Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Basildon, Mayflower Retail Park store. Available shift patterns: Thurs 14:00-18:00 Fri 9:00-18:00 Sat 9:00-18:00 Sun 9:30-16:00 Working bank holidays **Christmas Customer Advisor** Joining us as a Christmas Customer...

  • Service Advisor

    1 week ago


    Basildon, United Kingdom 3Sixty Talent Management Full time

    Role: Service AdvisorLocation: Basildon (Main Dealer)Salary: 26-32k Plus BonusAre you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership.We love people who value exceptional...


  • Basildon, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basildon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Customer Advisor

    6 months ago


    Basildon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Basildon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • Basildon, United Kingdom Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...


  • Basildon, Essex, United Kingdom Adore Recruitment Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Experience Advisor to join our team. In this role, you will be responsible for delivering sales activity plans, quoting, and handling cash transactions. You will also need to support the warehouse team leader in maintaining stock accuracy and ensuring delivery boards are updated.Salary...