Customer Service Advisor
6 months ago
**Peabody**has an exciting opportunity for a **Customer Service Advisor **on either a** full or part time, permanent basis. **This is a **hybrid role**working between the **Pitsea office and home. **In return, you will receive a competitive salary of **circa £24,400 per annum.**
- Do you have experience in Data Protection and/or GDPR?- Do you have an understanding of individual statutory rights in relation to Data Protection and GDPR?- Are you able to coordinate large scale data and centralise it for business use?- Have you worked in a similar role?- Do you have good working knowledge of IT systems such as Microsoft packages and have experience using CRM database?
If you do, this role is perfect for you
**Weekly hours**
**Monday to Fri** 08.00 - 20.00 **Saturday** 08.45 - 13.00
**Part time shifts available**:
- 10am - 3pm (5hours)
- 12pm - 5pm (5hours)
- 1pm - 6pm (5 hours)
**About the Customer Service Advisor role**:
**Responsibilities as our Customer Service Advisor include**:
- Meeting agreed individual performance targets and contributing positively to the achievement of team targets and the success of the Customer Hub and the service generally, providing cover and support for other team members as necessary or directed- Obtaining information on behalf of the customers from Asset Management, repairs and maintenance contractors and schedulers, to enable clear and comprehensive responses to be provided- Dealing with routine enquiries from leaseholders regarding maintenance
**Benefits we'll offer you as our Customer Service Advisor**:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance- Up to 10% pension contribution matched 1:1
If you feel have the skills and experience to become our **Customer Service Advisor,** please click **‘apply’**now****
**Applicants who weren't successful within the last 3 months need not apply.**
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
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