Contact Centre Advisor

3 days ago


Basildon, United Kingdom eRecruitSmart Full time

This award-winning company has an excellent opportunity for a Contact Centre Advisor to join them at the UK’s largest specialist distributor of ironmongery, based in Basildon, Essex.
**About the Company
**Our client is on a journey to become the trades’ most trusted destination for buying ironmongery and associated products. They pride themselves on delivering excellence in customer service with a vast product range combined with competitive pricing.The company specialises in the distribution of equipment and supplies to businesses and local authorities.Our client has excellent Trust Pilot reviews and were awarded as a Great Place to Work 2021.
**About the Role
**As a Contact Centre Advisor you are required to be customer-focussed and professional, have attention to detail and a calm head under pressure. Our advisors are the first point of contact for customers answering queries, processing orders and creatingawareness of offers and promotions
**Key responsibilities and accountabilities:
**As Contact Centre Advisor you’ll:

- Demonstrate exceptional skills when dealing with customers
- Consistently deliver high standards of customer service to existing and potential customers
- Establish and build effective working relationships with our client’s carrier partners
- Handle customer issues relating to deliveries and effectively resolving them
- Demonstrate excellent awareness and responsiveness to sales opportunities
- Generate sales through service, technical knowledge and selling skills
- Upsell ancillary products to customers where it is beneficial to do so
- Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
- Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
- Be responsive to demands and anticipate the needs of customer
- Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients’ in every interaction

**About You
**To be successful for the role of Contact Centre Advisor, you will need the following skills and experience:

- Good standard of MS products including Excel & Word
- Communication skills
- Customer focus
- Problem-solving
- Adaptable behaviour
- Planning and organising
- Attention to detail

**About the Hours & Rewards
**As Contact Centre Advisor you will work 42.5 hours per week and there is on offer:

- A salary of £22,200 per annum
- Company events such as Awards Evening, Summer Party & Xmas Party
- Referral scheme
- Target Yearly Bonus Scheme
- Training & Development Programmes
- 25 days holiday plus Bank Holidays
- Pension and Healthcare schemes
- Staff Discount

**How to Apply
You must have eligibility to work in the UK.Please note, only suitable applicants will be contacted.If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
- Contact centre, customer service advisor, call centre advisor, _



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