Hybrid Contact Centre Supervisor
2 days ago
We are currently seeking an experienced Norwegian Bilingual Customer Service Manager to join our customer experience operations team. This role offers a unique blend of customer service and leadership responsibilities, making it an exciting opportunity for someone looking to grow their career.
In this role, you will supervise a team of customer service representatives, provide support for operational initiatives, and partner with the customer experience specialists to ensure high levels of customer satisfaction. You will also be responsible for monitoring and maintaining service levels, including analysis and management of program trends and progress.
The ideal candidate will have a strong background in customer service management, with experience in leading teams and improving performance. They will also possess excellent communication skills, both written and verbal, as well as fluency in Norwegian and English. Additionally, they should have a thorough understanding of contact centre technologies, customer tracking systems, and their respective reporting systems.
This is a hybrid role, with 2 days spent in the office and 3 days working from home. The salary range for this position is £40,000 - £55,000 per annum, depending on experience.
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Security Centre Supervisor
4 weeks ago
Basildon, Essex, United Kingdom Abm Full timeAbout ABMABM is a leading provider of integrated facility services, dedicated to improving the spaces and places that matter most. We are committed to promoting diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.Job...
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Centre Supervisor
1 week ago
Basildon, Essex, United Kingdom Open Road Visions Full timeEssential ResponsibilitiesThis role involves managing all services in accordance with contractual requirements, service model, and key performance indicators (KPIs). You will oversee risk management and safeguarding, ensure the centre is sufficiently staffed, and develop a good relationship with service users. Additionally, you will lead in local health and...
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Data Centre Design Professional
7 days ago
Basildon, Essex, United Kingdom Blueprint Recruitment Solutions Ltd Full timeData Centre Design ProfessionalWe are looking for a talented Data Centre Design Professional to join our team at Blueprint Recruitment Solutions Ltd. This is an excellent opportunity for a skilled engineer to work on exciting stage 3-5 data centre projects in Essex.About the Opportunity:This hybrid position will require the successful candidate to attend the...
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Design Engineer for Data Centres
3 days ago
Basildon, Essex, United Kingdom Blueprint Recruitment Solutions Ltd Full timeWe have an exciting opportunity for a Design Engineer for Data Centres to join our team at Blueprint Recruitment Solutions Ltd.As a design engineer, you will be working on a variety of data centre projects and collaborating with multidisciplinary teams to deliver high-quality designs.You will be responsible for producing detailed electrical drawings,...
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Education Sector Liaison Professional
1 week ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeAt Volunteer Centre Harlow, we are seeking a skilled professional to join our team as an Education Sector Liaison Professional. This role involves establishing strong relationships with schools in the Basildon, Billericay & Wickford areas to understand their IT needs and develop tailored solutions.The ideal candidate will have excellent communication skills,...
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Education Partnership Coordinator
2 days ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeThis is a fantastic opportunity to join the Volunteer Centre Harlow team as an Education Partnership Coordinator. In this role, you will be responsible for establishing relationships with local schools and charities to identify their IT needs.Key Responsibilities:Contacting schools to discuss their IT requirements.Affirming delivery schedules with school...
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Call Centre Manager
1 week ago
Basildon, Essex, United Kingdom CMS - Recruitment Full timeAbout the PositionCMS - Recruitment is currently seeking a highly motivated and experienced Team Leader for Maintenance Operations to join our dynamic team. As a key member of our operations department, you will play a crucial role in ensuring the smooth operation of our maintenance call centre.ResponsibilitiesSupervise a team of up to 10 maintenance call...
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Community Outreach Liaison Officer
1 day ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeAs a Community Outreach Liaison Officer at the Volunteer Centre Harlow, you will be instrumental in building partnerships with local schools and charities. Your primary objective will be to establish and maintain effective relationships with these organizations to identify their IT requirements.About the Job:Contacting school administrators to discuss...
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Schools Partnership Officer
2 days ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeAbout Our OpportunityWe are seeking a Schools and Charity Partner Liaison Officer to join our team at Volunteer Centre Harlow. As a key member of our outreach team, you will be responsible for building relationships with local schools and charities, determining their IT requirements, and negotiating delivery schedules.Key SkillsExcellent written and verbal...
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Maintenance Call Centre Team Leader Position
1 month ago
Basildon, Essex, United Kingdom CMS - Recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Maintenance Call Centre Team Leader to join our team at CMS - Recruitment. This is an exciting opportunity for a motivated individual to take on a leadership role and oversee a growing team of call handlers.The ideal candidate will have previous experience in a similar role, with a proven track...
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Animal Centre Operations Manager
1 week ago
Basildon, Essex, United Kingdom OPEN ROAD VISIONS Full timeAbout Open Road VisionsWe are a leading provider of drug and alcohol treatment services and offender support services across Essex & Kent. Our mission is to empower individuals, families and communities to lead healthy and meaningful lives, free from addiction, offending behaviour and disadvantage.This role plays a crucial part in our vision, providing...
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Maintenance Supervisor
1 week ago
Basildon, Essex, United Kingdom CMS - Recruitment Full timeJob OverviewCMS - Recruitment is seeking a highly skilled Maintenance Team Leader to oversee the growth of our established call centre team. The ideal candidate will possess strong leadership and communication skills, with experience in supervising a team of up to 10 members.About the RoleThis role requires you to lead by example, motivate and train your...
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Harlow Community Response Team Member
3 weeks ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeJob DescriptionAs a Community Care Assistant, you will be responsible for providing care and support to individuals in the local community. This will involve responding to 999 calls for medical emergencies and providing care and support until additional help arrives.Company Benefits- Opportunity to make a difference in your community- Collaborative and...
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Control Room Manager
4 weeks ago
Basildon, Essex, United Kingdom Abm Full timeAbout UsAt ABM, we pride ourselves on providing essential services that improve the spaces and places that matter most. Our commitment to employment practices promotes diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or...
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Community Outreach Liaison
1 day ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeRole SummaryWe are seeking a highly motivated Schools and Charity Partner Liaison Officer to join our team. The successful candidate will be responsible for establishing relationships with local schools and charities, determining their IT requirements, and negotiating delivery schedules.Main ResponsibilitiesCommunicate effectively with school contacts to...
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Phone Call Volunteer Role in Essex
4 weeks ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeFamilies are facing numerous challenges, from financial difficulties to mental health issues. As a Family Support Volunteer, you can play a vital role in providing them with the emotional support they need.Our Telephone Befrienders make regular phone calls to families, offering a listening ear and words of encouragement. They also complete a Volunteer...
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Family Support Volunteer Position
4 weeks ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeWe believe that every family deserves support during difficult times. That's why we're seeking volunteers to join our Telephone Befriending scheme.As a volunteer, you'll be matched with a family who needs your support and make regular phone calls to them for up to 1 hour over 3 months. You'll also complete a Volunteer Contact Record Form after each visit to...
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CCTV Security Operative
4 weeks ago
Basildon, Essex, United Kingdom Abm Full timeAbout ABMABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.We are committed to employment practices that promote diversity and inclusion in employment regardless of age,...
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Supporting Families Through Phone Calls
4 weeks ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeWe offer emotional support and guidance to families through one-to-one phone calls with a parent/carer.As a Telephone Befriender, you will provide time, friendship, and a common-sense approach to help a family through a difficult time. You will be matched with a family who needs your support and make weekly phone calls for up to 1 hour for 3 months.The role...
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Family Support Volunteer
5 days ago
Basildon, Essex, United Kingdom Volunteer Centre Harlow Full timeJob DescriptionWe are seeking a dedicated Family Support Volunteer to provide emotional support and guidance to families through one-to-one phone calls. As a Telephone Befriender, you will offer a helping hand to families in need, providing time, friendship, and a common-sense approach to help them navigate difficult times.The ideal candidate will be able to...