Hybrid Contact Centre Supervisor

2 days ago


Basildon, Essex, United Kingdom Percepta Full time
Job Overview

We are currently seeking an experienced Norwegian Bilingual Customer Service Manager to join our customer experience operations team. This role offers a unique blend of customer service and leadership responsibilities, making it an exciting opportunity for someone looking to grow their career.

In this role, you will supervise a team of customer service representatives, provide support for operational initiatives, and partner with the customer experience specialists to ensure high levels of customer satisfaction. You will also be responsible for monitoring and maintaining service levels, including analysis and management of program trends and progress.

The ideal candidate will have a strong background in customer service management, with experience in leading teams and improving performance. They will also possess excellent communication skills, both written and verbal, as well as fluency in Norwegian and English. Additionally, they should have a thorough understanding of contact centre technologies, customer tracking systems, and their respective reporting systems.

This is a hybrid role, with 2 days spent in the office and 3 days working from home. The salary range for this position is £40,000 - £55,000 per annum, depending on experience.

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