Control Room Manager

2 weeks ago


Basildon, Essex, United Kingdom Abm Full time
About Us

At ABM, we pride ourselves on providing essential services that improve the spaces and places that matter most. Our commitment to employment practices promotes diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

Job Description

This role will involve managing all control room procedures in line with the CCTV codes of practice. This includes carrying out regular camera patrols of the shopping centre, issuing access passes, keys & radios, and ensuring that the issue logs are kept up to date.

Main Responsibilities
  1. Carry out regular camera patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
  2. Issue of access passes, keys & radios and ensure that the issue logs are kept up to date & report any anomalies to the control room supervisor.
  3. Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room.
  4. Respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction.
  5. Effective communication with the Client, Soft service Manager, Security Shift Supervisor and Security.
Required Skills and Qualifications
  • Strong IT ability – including Excel, Word, Outlook.
  • Experience operating fire alarm system in a busy environment.
  • Excellent written communication and interpersonal skills.
  • Good knowledge of local area.
  • Excellent levels of customer service always.


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