Care Professional Trainer

4 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom Home Instead Full time

Job Title: Care Professional Trainer

Job Summary:

We are seeking a highly skilled and experienced Care Professional Trainer to join our team at Home Instead. As a Care Professional Trainer, you will be responsible for delivering high-quality training and support to new employees throughout their initial 12-week induction process.

Key Responsibilities:

  • Organize, deliver, and manage Home Instead Initial Care Professional Training course weekly with flexibility.
  • Complete weekend training course in conjunction with on-call support on an 8-weekly basis.
  • Organize, deliver, and manage Home Instead 12 weeks mentoring programme inclusive of the care certificate.
  • Manage the compliance and completion of 15 care certificate eLearning standards by care professionals via MLC eLearning platform.
  • Conduct competency assessments and electronically document completion.
  • Provide weekly touchpoints and welfare calls with new starters electronically documented to demonstrate coaching and mentoring.
  • Complete care certificate inclusive of personal development plan, care certificate matrix, and creation of Care Certificate for celebration/graduation.
  • General ad hoc planning and coaching touchpoints.
  • Be proactive in informing management of any updates to national office templates/paperwork and review Franchise updates via My Franchise.
  • Support in additional work required leading up to audits or inspections.
  • Conduct client introductions when required.
  • Participate in routine on-call duties and flexibly to suit business needs.
  • Provide solutions to issues raised and lead by example.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy.
  • Prepare and deliver in-depth KPIs during team meetings in line with company targets and expectations.
  • Be a role model in expected behaviours and lead by example.

Requirements:

  • Working towards Level 3 or 4 in NVQ in Health and Social Care (can be enrolled with Home Instead if needed).
  • Experience in health and social care settings.
  • Training experience preferable.
  • Experience of managing people and challenging conversations.
  • Passion for delivering high-quality care to clients and helping them live independently and happily in their own homes.
  • Advanced knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with ability to build rapport quickly and manage conflict as needed.
  • Confidence in using care management technology and providing support and training to Care Professionals.
  • Understanding of importance of confidentiality working within current legislation.
  • Good working knowledge of IT systems with experience of Microsoft Office.
  • Full driving license and means of transport if required within the territory to visit clients.
  • Flexible working time available and adaptability to changing business needs.
  • Absolute loyalty to Home Instead's mission and senior management team.

Benefits:

  • Exceptional, friendly, and supportive office team.
  • Employee Assistance Programme.
  • Employee Discount Scheme.
  • Company Events.
  • Pension Scheme.
  • Ample, free parking.
  • 99% of all Care Professionals 'Proud to work for the Company'.

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