Trainer and Care Professional Mentor
4 weeks ago
Care Professional Training and Development Role
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Care Professional Training and Development Specialist. This is an exciting opportunity to work with our award-winning company, Home Instead, and contribute to the delivery of high-quality care to our clients.
Key Responsibilities
- Organise, deliver, and manage Home Instead Initial Care Professional Training course weekly with flexibility.
- Complete weekend training course in conjunction to/on call support on an 8-weekly basis.
- Organise, deliver, and manage Home Instead 12 weeks mentoring programme inclusive of the care certificate.
- Manage the compliance and completion of 15 care certificate eLearning standards by care professionals via MLC eLearning platform.
- Conduct mandatory 1st visits competency assessments as well as another 1-2 competency assessments per person within 12 weeks electronically documented ensuring complete employment support is completed.
- Conduct weekly touchpoints/welfare calls with new starters electronically documented to demonstrate coaching and mentoring.
- Complete care certificate inclusive of write up of personal development plan, completion of care certificate matrix to evidence standards met, creation of Care Certificate for celebration/graduation, 1st supervision handover and handover via MLC to field supervisor.
- Be proactive in informing management of any updates to newly revised national office templates/paperwork and regularly review Franchise updates via My Franchise.
- Have the flexibility to support in additional work required leading up to any audit or inspections.
- Conduct client introductions when required.
- Participate in routine on-call duties as well as flexibly to suit the needs of the business.
- Provide solutions to any issues raised and be proactive in leading by example.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of training and 'fit and proper person criteria'.
- Be able to prepare and deliver in-depth KPIs during team meetings in line with company monthly targets and expectations.
- Be a role model in the behaviours expected and lead by example.
Qualifications
Essential Criteria
- Working towards Level 3 or 4 in NVQ in Health and Social Care (can be enrolled with Home Instead if needed).
- Experience in a health and social care setting.
- Training experience preferable.
- Experience of managing people and challenging conversations.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Advanced knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly and manage conflict as needed.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Have flexible working time available and be adaptive and responsive to changing business needs.
- Show absolute loyalty to Home Instead's mission and the senior management team.
Benefits
We offer a range of benefits to our employees, including:
- Exceptional, friendly and supportive office team – 5 Star Best Employer in Care (year after year).
- Employee Assistance Programme.
- Employee Discount Scheme.
- Company Events.
- Pension Scheme.
- Ample, free parking.
- 99% of all Care Professionals 'Proud to work for the Company'.
Location
In person.
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