Care Professional Development Specialist

1 month ago


StocktononTees, Stockton-on-Tees, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Care Professional Development Specialist.

Key Responsibilities

  • Deliver and manage Home Instead's Initial Care Professional Training course, ensuring flexibility and adaptability to meet the needs of our care professionals.
  • Organize and conduct weekend training sessions, working in conjunction with on-call support, on an 8-weekly basis.
  • Develop and implement a comprehensive mentoring program, including the care certificate, to support new employees in their first 12 weeks.
  • Manage the compliance and completion of 15 care certificate eLearning standards via the MLC eLearning platform, ensuring timely and accurate documentation.
  • Conduct competency assessments, including the mandatory 1st visit competency assessment and 1-2 additional assessments per person, and electronically document results to ensure employment support is completed.
  • Provide weekly touchpoints and welfare calls with new starters, documenting conversations to demonstrate coaching and mentoring.
  • Create and manage care certificates, including personal development plans, completion matrices, and graduation celebrations.
  • Offer general ad hoc planning and coaching support, as well as inform management of updates to national office templates and review franchise updates via My Franchise.
  • Support additional work required leading up to audits and inspections, conduct client introductions, and participate in on-call duties as needed.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, and prepare and deliver in-depth KPIs during team meetings.
  • Model the behaviors expected of our team and lead by example.

Requirements

  • Working towards a Level 3 or 4 NVQ in Health and Social Care, or be willing to enroll with Home Instead.
  • Experience in health and social care settings, with a focus on training and people management.
  • Passion for delivering high-quality care to our clients and supporting them in living independently and happily at home.
  • Advanced knowledge of legislation and regulations specific to Health and Social Care, with excellent communication and conflict management skills.
  • Ability to use care management technology and provide support and training to care professionals.
  • Understanding of confidentiality and the importance of maintaining it within current legislation.
  • Good working knowledge of IT systems, including Microsoft Office, and a full driving license with means of transport if required.
  • Flexible working time and adaptability to changing business needs.

About Home Instead

Join our award-winning, industry-leading company that offers genuine job satisfaction and opportunities to enhance the lives of others. Our benefits include a gross salary starting from £25,000, Employee Assistance Programme, Employee Discount Scheme, Company Events, Pension Scheme, and Ample, free parking.


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