Service Advisor

4 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

Service Advisor Role Overview

We are seeking a skilled Service Advisor to join our team at Griffin Mill. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Act as a primary point of contact for customers, providing regular updates on the status of their vehicles
  • Explain technical information to customers in a clear and concise manner
  • Deal with customer service complaints in a timely and professional manner
  • Responsible for retaining and renewing business by providing an excellent service

About You:

  • Excellent communication and written skills
  • Self-motivated and proactive, with high levels of focus and enthusiasm
  • Able to work independently and make decisions, as well as work effectively as part of a team
  • Extremely punctual and organized
  • Excellent English skills, both written and spoken
  • Able to work quickly under pressure and deal with demanding customers
  • Experience of working in a customer-facing role and a valid driver's license

If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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