Customer Service Advisor

3 months ago


Pontypridd, United Kingdom TristoneNash Full time

TristonseNash are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Customer Service Advisor for a period of 3 months with the possibility of extension. The position is due to start immediately, with the potential to go permanent.

**Responsibilities**:

- Providing a high quality and responsive customer service to residents, focusing on their needs and expectations
- Effectively handling around 30 - 60 incoming calls a day, tackling enquiries from customers
- Logging instances of anti-social behaviour and signpost these to the relevant teams
- Providing advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights
- Effectively handling complaints through the recording of accurate detail and allocation for resolution to appropriate team
- Responding to customer satisfaction surveys
- Ensuring residents are aware of their responsibilities and expectations under their tenancy agreement
- Issuing of rent statements, payments cards, direct debit/standing order mandates to enable residents to pay their rent and service charges on time every time

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £12.00-£15.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: CSA



  • Pontypridd, United Kingdom Page Personnel Full time

    12 Week Temporary Contract - Customer Service - Pontypridd **About Our Client**: **Inclusivity Commitment** The organisation recognises the significance of diversity within the organisation. Embracing diversity not only fortifies the team but also enhances customer understanding, augments decision-making, and fosters innovation. The company is fervently...


  • Pontypridd, United Kingdom Trivallis Full time

    **About the Role** We are looking to recruit an experienced customer focus Contact Centre advisor with exceptional customer service to provide exceptional customer service where you go above and beyond what the customer expects, to demonstrate empathy and take that extra step to make them feel that you understand what they are going through and you want to...

  • Service Advisor

    3 months ago


    Pontypridd, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £25,000 to £27,500 OTE - £34,000 Location - Pontypridd   Benefits - Staff Discounts Longevity Bonuses Free Parking Ongoing Professional Training Life Assurance   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a...


  • Pontypridd, United Kingdom Trivallis Full time

    **About Us** We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities. We have a vision of ‘prosperous people and places’ and we as an organisation...

  • Service Advisor

    2 months ago


    Pontypridd, United Kingdom Griffin Mill Full time

    Service Advisor Closes: 30/08/2024 We are looking to recruit Service Advisors to join our busy Pontypridd based team. This is a fantastic opportunity to join a successful main dealership. The successful candidates should possess a positive attitude and help to achieve very high standards of customer service and satisfaction. You will create a...


  • Pontypridd, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £25,000 to £27,500 OTE - £34,000 Location - Pontypridd Benefits - Staff Discounts Longevity Bonuses Free Parking Ongoing Professional Training Life Assurance Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...

  • Service Advisor

    3 days ago


    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    About Griffin MillWe are a successful main dealership seeking a Service Advisor to join our busy team. This is a fantastic opportunity to work with a well-established company in the automotive industry.Responsibilities:Act as a contact for customers, from booking in, to liaising with the aftersales department to provide customers with regular updates on the...

  • Service Advisor

    3 months ago


    Pontypridd, United Kingdom Griffin Mill Garages Ltd Full time

    We are looking to recruit a Service Advisor to join our busy Service department. This is a fantastic opportunity to join a successful main dealership. **Responsibilities**: - Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their vehicles -...

  • Service Advisor

    3 months ago


    Pontypridd, United Kingdom Griffin Mill Garages Ltd Full time

    We are looking to recruit a Service Advisor to join our busy Basecamp team. This is a fantastic opportunity to join a successful main dealership. **Responsibilities**: - Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their vehicles -...


  • Pontypridd, United Kingdom Stellantis Financial Services Full time

    The Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management.   **What will set you apart?** We...

  • Customer Advisor

    3 weeks ago


    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Customer Advisor

    3 weeks ago


    Pontypridd, United Kingdom Virtual Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Fiat Service Advisor

    3 months ago


    Pontypridd, United Kingdom Griffin Mill Garages Ltd Full time

    We are looking to recruit a Service Advisor to join our busy Fiat Service department. This is a fantastic opportunity to join a successful main dealership. **Responsibilities**: - Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their...


  • Pontypridd, Rhondda Cynon Taf, United Kingdom Firstsource Healthcare Full time

    Role Overview:As a Sales and Service Advisor with Firstsource Healthcare, you will play a critical role in supporting our customers in the energy industry. This position requires strong communication and problem-solving skills, as you will be working in a fast-paced environment to handle customer inquiries and resolve issues.Key Responsibilities:Provide...


  • Pontypridd, United Kingdom Griffin Mill Garages Ltd Full time

    We are looking to recruit a Trainee Service Advisor to join our busy Fiat Service department. This is a fantastic opportunity to join a successful main dealership. **Responsibilities**: - Acting as a contact for customers, from booking in, to liaising with the aftersales department in order to provide customers with regular updates on the status of their...


  • Pontypridd, United Kingdom Hutchings Motor Group Full time

    **Hutchings Motor Group **are looking for an experienced **Service Advisor** to join the team in Treforest. **What's in it for you?** - **Monday to Friday - No Weekends!**: - **Holidays - 22 Days plus 8 statutory**: - **An extra day off for your birthday**: - **Personal private medical insurance (with the ability to add family members)**: - **Pension:...


  • Pontypridd, United Kingdom Virtual Hub Full time

    Position: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...


  • Pontypridd, United Kingdom Virtual Hub Full time

    Position: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...


  • Pontypridd, United Kingdom Virtual Hub Full time

    Position: Collections Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue...


  • Pontypridd, United Kingdom EE Full time

    Full time: PermanentSalary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commissionHourly rate: £12.05Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with...