Customer Service Advisor
3 months ago
TristonseNash are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Customer Service Advisor for a period of 3 months with the possibility of extension. The position is due to start immediately, with the potential to go permanent.
**Responsibilities**:
- Providing a high quality and responsive customer service to residents, focusing on their needs and expectations
- Effectively handling around 30 - 60 incoming calls a day, tackling enquiries from customers
- Logging instances of anti-social behaviour and signpost these to the relevant teams
- Providing advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights
- Effectively handling complaints through the recording of accurate detail and allocation for resolution to appropriate team
- Responding to customer satisfaction surveys
- Ensuring residents are aware of their responsibilities and expectations under their tenancy agreement
- Issuing of rent statements, payments cards, direct debit/standing order mandates to enable residents to pay their rent and service charges on time every time
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £12.00-£15.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: CSA
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