Customer Accounts Advisor
3 months ago
The Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management.
**What will set you apart?**
We are looking for someone who is customer focused, ideally, you’ll have experience in customer services or collections. You’ll be able to reduce anger or frustration in colleagues.
and clients and negotiate well with those inside or outside the organisation.
This is an office-based role, but you will also enjoy a balance of working from home.
If you don’t have all the skills and knowledge above, it’s not a deal breaker If you are a strong communicator, approachable and empathetic, we would love to hear from you.
**Let’s Work Together**
To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.
Pay: £23,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Pontypridd
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