Customer Service and Operations Coordinator

4 hours ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

Steer Automotive Group

We are seeking a highly organized and detail-focused Customer Service Advisor to join our team at Komoo Pontypridd, powered by the Steer Automotive Group. As a key member of our customer service team, you will be responsible for ensuring smooth communication and efficient operations across multiple sites in the UK.

Key Responsibilities:

  • Phone Support: Providing excellent customer service through phone calls and responding to customer inquiries in a timely and professional manner.
  • Work Provider Updates: Keeping work providers informed and up-to-date on job progress and any changes.
  • System Management: Updating computer systems and portals with accurate and timely information to ensure seamless operations.
  • KPI Achievement: Meeting daily targets and performance metrics to maintain high standards of customer service.
  • Job Management: Loading all daily jobs into the management system and ensuring branches have all necessary details for accurate repairs.
  • Team Support: Assisting branches with any help they need to maintain smooth operations and provide excellent customer service.

Requirements:

  • Organized & Efficient: Strong organizational and administrative skills, with attention to detail and ability to prioritize tasks effectively.
  • Team Player: Ability to work well in a team, while also being self-motivated and capable of working independently to achieve goals.
  • Detail-Oriented: High level of attention to detail to ensure accuracy in job management and updates.
  • KPI Driven: Ability to focus on and meet daily performance targets, driving business growth and success.

The ideal candidate will thrive in a fast-paced environment and enjoy balancing multiple tasks while delivering exceptional customer service. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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