Current jobs related to Customer Experience Team Leader - Pontypridd, Rhondda Cynon Taf - Transport for Wales

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    Customer Experience Team Leader Role OverviewAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to lead a team of Customer Advisors in delivering exceptional customer service across various projects, including the concessionary bus pass scheme and fflecsi bus project.Key ResponsibilitiesManage a team of up to 15 Customer...

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleWe're seeking an experienced Customer Experience Team Leader to join our team at Transport for Wales. As a key member of our customer facing team, you'll be responsible for leading a team of Customer Advisors to deliver excellent customer service across various projects.Key ResponsibilitiesManage a team of up to 15 Customer Advisors to ensure...

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAs a Senior Customer Experience Team Lead at Transport for Wales, you will be responsible for leading a team of up to 15 Customer Advisors to ensure effective support to the concessionary bus pass scheme, the fflecsi bus project, and other TfW customer-facing projects.Key ResponsibilitiesManage a team of up to 15 Advisors by providing support,...

  • Customer Experience Specialist

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Savers Full time

    We are recruiting for a Sales Assistant to join our team. The ideal candidate will have a positive can-do attitude, a passion for our products, and excellent customer service skills. They will be responsible for ensuring our store standards are consistently met, and will be part of a team that is dedicated to making our customers feel great and leaving them...

  • Customer Experience Lead

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Awen Wales Full time

    About the RoleA Casual Duty Manager is required at the newly refurbished Y Muni in Pontypridd. The successful candidate will lead and inspire the team on shift to provide outstanding customer care and a first-class customer experience.Key ResponsibilitiesExperience of working in a customer service frontline role is essential, as well as cash handling and the...

  • Automotive Customer Experience Specialist

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

    Company Overview:We are the Steer Automotive Group, a fast-expanding automotive repair business with multiple sites across the UK.We are looking for an Automotive Customer Experience Specialist to join our growing team at Komoo Pontypridd, one of our key locations.This role is perfect for someone who thrives in a fast-paced environment and enjoys balancing...

  • Service Advisor

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at Griffin Mill. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Act as a primary point of contact for customers, providing regular updates on the status of their vehicles.Explain technical...

  • Senior Care Team Leader

    2 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Connect Executive Search Group Full time

    **About the Role:**We are seeking a dedicated Senior Care Team Leader to join our Connect Executive Search Group team. The successful candidate will be responsible for leading a team in providing high-quality care for individuals with autism and complex needs.The role involves developing individualized care plans, implementing best practices in behavioral...

  • Retail Performance Leader

    5 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Heron Food Full time

    At Heron Foods, we're seeking a dynamic Retail Performance Leader to drive our South Wales store's success. With a strong background in retail management, you'll inspire and motivate your team to deliver exceptional results.The ideal candidate will have experience in a similar retail role at Store Management level, with a proven track record of developing...

  • Strategic ALM Leader

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom cer Financial Ltd Full time

    Job Title: Strategic ALM LeaderCer Financial Ltd is seeking a Strategic ALM Leader to join our team. The successful candidate will lead the development and implementation of our Asset Liability Management (ALM) strategy, ensuring alignment with the company's financial objectives.Key Responsibilities:Develop and maintain a comprehensive ALM framework to...

  • Grant Funding Coordination Leader

    4 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    Job Details">We are currently seeking a Grant Funding Coordination Leader to join our team at Transport for Wales. This is an exciting opportunity to work in a dynamic and innovative organization that is committed to delivering high-quality public transport services across Wales.The successful candidate will have extensive experience in grant management,...

  • Counter Fraud and Compliance Leader

    1 week ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Department for Work and Pensions Full time

    Job Title: Counter Fraud and Compliance LeaderSalary: £44,066 - £55,468 per annumCompany OverviewThe Department for Work and Pensions (DWP) is a UK government department responsible for welfare, pensions, and child maintenance policy. As a Counter Fraud and Compliance Leader, you will play a critical role in tackling fraud and ensuring compliance within...

  • Senior Mental Health Nurse Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Appoint Group Full time

    Job Title: Senior Mental Health Nurse LeaderAbout the Role:Appoint Group is seeking an experienced Senior Mental Health Nurse to lead our team in a low secure environment. The successful candidate will be responsible for ensuring the high level of care expected and will form part of the hospital's leadership team.Service Type: Specialist Mental Health...

  • Customer Service Representative

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

    Customer Service RepresentativeAbout the RoleWe are seeking a highly organized and efficient Customer Service Representative to join our team at Komoo Pontypridd, powered by the Steer Automotive Group. As a Customer Service Representative, you will be responsible for providing excellent customer service, ensuring smooth communication, and efficient...

  • Customer Service Liaison

    1 month ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Johnsons Workwear Full time

    We're seeking a Customer Service Liaison to regularly visit and liaise with customers to ensure their satisfaction with all aspects of our service in accordance with our customer commitment and maintain and develop the customer base.In this role, you will:Achieve customer retention and sales targetsComplete all visits according to scheduleWork closely with...

  • Customer Service Ambassador

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Iceland Full time

    Job SummaryAs a Home Delivery Driver with Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. This role requires strong interpersonal skills, a love of the open road, and the ability to work as part of a supportive team.Key ResponsibilitiesDeliver shopping to customers'...

  • Customer Service Advocate

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Trivallis Full time

    About TrivallisWe are a leading housing association in Wales, providing homes and services to thousands of people across our communities. Our mission is to create 'prosperous people and places', and we are committed to being a great place to work and live.About the RoleWe are seeking an experienced Contact Centre Advisor to elevate customer service standards...

  • Customer Service Ambassador for Griffin Mill

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    Role OverviewWe are seeking a skilled Receptionist to join our team at Griffin Mill.About the RoleThis part-time position involves working 3 full days a week, Monday to Wednesday, from 08:30am to 5:30pm.Key ResponsibilitiesTo provide exceptional customer service and support to customers visiting our dealership.To manage the reception area, handle phone...

  • Customer Service Liaison Specialist

    6 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Johnsons Workwear Full time

    We are seeking a Customer Service Liaison Specialist to play a key role in ensuring customer satisfaction with our service. This is an exciting opportunity for a motivated individual who can build strong relationships with customers and help drive business growth.About UsJohnsons Workwear is one of the UK's largest suppliers of textile service solutions,...

  • Customer Service and Operations Coordinator

    6 days ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

    Steer Automotive GroupWe are seeking a highly organized and detail-focused Customer Service Advisor to join our team at Komoo Pontypridd, powered by the Steer Automotive Group. As a key member of our customer service team, you will be responsible for ensuring smooth communication and efficient operations across multiple sites in the UK.Key...

Customer Experience Team Leader

1 month ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

Job Summary

Transport for Wales is seeking a highly skilled Customer Experience Team Leader to lead a team of Customer Advisors and provide exceptional customer service to our customers.

Key Responsibilities

  • Manage a team of up to 15 Customer Advisors to ensure effective support to the concessionary bus pass scheme, the fflecsi bus project, and other TfW customer-facing projects.
  • Provide administration and first-line customer service support to our contact centre.
  • Respond to escalated customer queries through emails, telephone calls, and face-to-face interactions to ensure the highest levels of customer satisfaction.
  • Support TfW's contact centre partners by being the first point of contact and providing additional training where required.
  • Provide support to the Customer Experience Team by making outbound escalation calls to provide second-line support for more complex issues.

Requirements

  • Previous experience of leading a large customer-facing team.
  • Previous experience of customer relations and resolution techniques.
  • Excellent verbal and written communication skills.
  • Ability to provide outstanding face-to-face customer service.
  • Ability to follow directions and take initiative when required.
  • Familiarity with Microsoft Office software (including Excel).
  • Ability to use new systems to interpret information and identify trends.

Welsh Language Skills

The ability to speak/write Welsh would be a great asset to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve, and maintain their Welsh Language skills.