Customer Experience Advisor

6 months ago

Pontypridd, United Kingdom Transport for Wales Full time

**Customer Experience Advisor - Concessionary**

**Location**:Pontypridd

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

**Concessionary Bus Pass Scheme**

We're driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable, and accessible transport network that the people of Wales are proud of. As part of our commitment, we offer:
A concessionary bus pass allows you to travel for free on most bus services and some train services in Wales, if you’re 60 or over, or meet the eligibility criteria.

**Who we’re looking for**

We’re looking for someone with previous experience working in a customer service environment with excellent verbal and written communication skills.
- Experience of using a variety of IT systems.
- Ability to follow directions and take initiative when required.
- Familiarity with Microsoft Office software (Including Microsoft Excel).
- Ability to use a new system to interpret information and identify trends.
- Attention to detail.

**Welsh Language Skills**

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cynghorydd Profiad Cwsmeriaid - Teithio Consesiynol**

**Lleoliad**:Pontypridd

**Patrwm shifft: Dydd Llun i ddydd Gwener, 8am - 4pm, gydag un dydd Sadwrn ar hyn o bryd mewn 10 wythnos, gan weithio rhwng 8am a 4pm.**

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau gwell a bod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydym yn creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydym yn eu gwasanaethu. Drwy hyn, rydym yn benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydym yn creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Pwy ydyn ni**

Ein cenhadaeth yn Trafnidiaeth Cymru yw trawsnewid trafnidiaeth yng Nghymru a’i gwneud yn addas ar gyfer y dyfodol, boed hynny ar gyfer rheilffyrdd, bysiau, cerdded neu feicio. Rydyn ni eisiau ysbrydoli cenedl i newid y ffordd maen nhw’n teithio, fel bod pawb yn teithio’n fwy cynaliadwy ac yn helpu i fynd i’r afael â’r argyfwng hinsawdd sy’n wynebu pawb.

Rydyn ni’n lle agored a chynhwysol i weithio, lle mae croeso i bawb a lle caiff ein pobl eu cefnogi i gyflawni eu llawn botensial. Rydyn ni am greu awyrgylch sy’n galluogi ein pobl i dyfu a llwyddo. Mae hyn yn allweddol i’n galluogi i gyflawni’r addewidion rydyn ni wedi’u gwneud i bobl Cymru er mwyn adeiladu rhwydwaith trafnidiaeth gynaliadwy sy’n diwallu eu hanghenion nhw.

**Cyfrifoldebau’r swydd**

Cyfle gwych i ymuno â Trafnidiaeth Cymru (TrC) fel Cynghorydd Profiad Cwsmeriaid. Byddwch yn darparu cymorth gweinyddol i’r cynllun Cardiau Teithio Rhatach, a fydd yn cynnwys adolygu, prosesu a dosbarthu ceisiadau am gardiau teithio. Byddwch hefyd yn ymateb i ymholiadau a chwynion gan gwsmeriaid ar draws nifer o sianeli. Cefnogi amrywiol brosiectau eraill lle bo angen.
- Byddwch yn cefnogi gweithrediad llwyddiannus y gwasanaeth Cardiau Teithio Rhatach drwy ddarparu cymorth gweinyddol, cymorth rheng

  • Service Advisor

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Griffin Mill Full time

    Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at Griffin Mill. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Act as a primary point of contact for customers, providing regular updates on the status of their vehicles.Explain technical...

  • Customer Service Advisor

    4 weeks ago

    Pontypridd, United Kingdom CV-Library Full time

    Pontypridd Ref: VA2354 #OFE Customer Service Advisor – Komoo Pontypridd Powered by Steer Automotive Group Do you excel in customer service and have a passion for delivering outstanding support? Komoo Pontypridd, Powered by Steer Automotive Group, is searching for a dedicated Customer Service Advisor to join our dynamic team. As a rapidly expanding...

  • Customer Service Advisor

    6 days ago

    Pontypridd, United Kingdom Steer Automotive Group Ltd Full time

    PontypriddRef: VA2354#OFECustomer Service Advisor – Komoo PontypriddPowered by Steer Automotive GroupDo you excel in customer service and have a passion for delivering outstanding support? Komoo Pontypridd, Powered by Steer Automotive Group, is searching for a dedicated Customer Service Advisor to join our dynamic team. As a rapidly expanding automotive...

  • Customer Experience Team Leader

    4 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    Customer Experience Team Leader Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re...

  • Customer Experience Advisor

    5 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: 15 hours per week, Monday and Tuesday Please note: Salary advertised is the Full Time Equivalent, The FTE will be pro-rata to the 15 hours. **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...

  • Customer Experience Advisor- Contact Centre

    5 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor - Contact Centre** **Shift Pattern**:Working 37.5 hours over 5 days. Various shifts patterns between Monday-Sunday 7am - 7pm. **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different...

  • Customer Experience Advisor Cynghorydd Profiad

    6 months ago

    Pontypridd, United Kingdom Transport for Wales Full time

    **Customer Experience Advisor** **Location**: Pontypridd **Shift Pattern**: Working 37.5 hours over 5 days. Shifts will fall between 7am - 7pm Monday to Sunday. **Please note: this is a 6 month fixed-term contract** **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better,...

  • Customer Service Advisor

    6 months ago

    Pontypridd, United Kingdom TristoneNash Full time

    TristonseNash are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Customer Service Advisor for a period of 3 months with the possibility of extension. The position is due to start immediately, with the potential to go permanent. **Responsibilities**: - Providing a high quality and responsive...

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    Customer Experience Team Leader Role OverviewAt Transport for Wales, we're seeking an experienced Customer Experience Team Leader to lead a team of Customer Advisors in delivering exceptional customer service across various projects, including the concessionary bus pass scheme and fflecsi bus project.Key ResponsibilitiesManage a team of up to 15 Customer...

  • Customer Accounts Advisor

    5 months ago

    Pontypridd, United Kingdom Stellantis Financial Services Full time

    The Customer Accounts Advisor ensures all arrears are worked in line with general collections and End of Contract collections policy and that all legislative and compliance procedures are followed. They provide a high standard of service to the client and promote maximum recoveries through effective account management.   **What will set you apart?** We...

  • Customer Services Advisor

    6 months ago

    Pontypridd, United Kingdom Trivallis Full time

    **About the Role** We are looking to recruit an experienced customer focus Contact Centre advisor with exceptional customer service to provide exceptional customer service where you go above and beyond what the customer expects, to demonstrate empathy and take that extra step to make them feel that you understand what they are going through and you want to...

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleAs a Senior Customer Experience Team Lead at Transport for Wales, you will be responsible for leading a team of up to 15 Customer Advisors to ensure effective support to the concessionary bus pass scheme, the fflecsi bus project, and other TfW customer-facing projects.Key ResponsibilitiesManage a team of up to 15 Advisors by providing support,...

  • Customer Experience Team Leader

    4 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Transport for Wales Full time

    About the RoleWe're seeking an experienced Customer Experience Team Leader to join our team at Transport for Wales. As a key member of our customer facing team, you'll be responsible for leading a team of Customer Advisors to deliver excellent customer service across various projects.Key ResponsibilitiesManage a team of up to 15 Customer Advisors to ensure...

  • Customer Service Advisor

    5 months ago

    Pontypridd, United Kingdom Page Personnel Full time

    12 Week Temporary Contract - Customer Service - Pontypridd **About Our Client**: **Inclusivity Commitment** The organisation recognises the significance of diversity within the organisation. Embracing diversity not only fortifies the team but also enhances customer understanding, augments decision-making, and fosters innovation. The company is fervently...

  • Service Advisor

    1 month ago

    Pontypridd, United Kingdom CV-Library Full time

    Service Advisor - Main Dealer - Pontypridd - £25,000 to £28,000 + Overtime + Bonus Alecto Recruitment is currently seeking a motivated and customer-focused Service Advisor to join a prestigious main dealer in Pontypridd. This is a fantastic opportunity for an individual with excellent communication skills and a passion for delivering outstanding...

  • Customer Services Advisor

    5 months ago

    Pontypridd, United Kingdom Trivallis Full time

    **About Us** We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities. We have a vision of ‘prosperous people and places’ and we as an organisation...

  • Service Advisor

    4 months ago

    Pontypridd, United Kingdom Griffin Mill Full time

    Service Advisor Closes: 30/08/2024 We are looking to recruit Service Advisors to join our busy Pontypridd based team. This is a fantastic opportunity to join a successful main dealership. The successful candidates should possess a positive attitude and help to achieve very high standards of customer service and satisfaction. You will create a...

  • Parts Advisor

    6 months ago

    Pontypridd, United Kingdom Griffin Mill Full time

    Parts Advisor Closes: 26/06/2024 We are looking to recruit a Parts Advisor to join our busy, Treforest based team. This position will offer the right candidate the chance to work for a multi-franchise dealership; it will also give the successful applicant the chance to develop their own skills in a busy Parts department. Candidate’s duties will...

  • Customer Experience Specialist

    2 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Savers Full time

    We are recruiting for a Sales Assistant to join our team. The ideal candidate will have a positive can-do attitude, a passion for our products, and excellent customer service skills. They will be responsible for ensuring our store standards are consistently met, and will be part of a team that is dedicated to making our customers feel great and leaving them...

  • Customer Experience Lead

    3 weeks ago

    Pontypridd, Rhondda Cynon Taf, United Kingdom Awen Wales Full time

    About the RoleA Casual Duty Manager is required at the newly refurbished Y Muni in Pontypridd. The successful candidate will lead and inspire the team on shift to provide outstanding customer care and a first-class customer experience.Key ResponsibilitiesExperience of working in a customer service frontline role is essential, as well as cash handling and the...