Customer Experience Advisor

5 months ago

Pontypridd, United Kingdom Transport for Wales Full time

**Customer Experience Advisor - Concessionary**

**Location**:Pontypridd

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

**Concessionary Bus Pass Scheme**

We're driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable, and accessible transport network that the people of Wales are proud of. As part of our commitment, we offer:
A concessionary bus pass allows you to travel for free on most bus services and some train services in Wales, if you’re 60 or over, or meet the eligibility criteria.

**Who we’re looking for**

We’re looking for someone with previous experience working in a customer service environment with excellent verbal and written communication skills.
- Experience of using a variety of IT systems.
- Ability to follow directions and take initiative when required.
- Familiarity with Microsoft Office software (Including Microsoft Excel).
- Ability to use a new system to interpret information and identify trends.
- Attention to detail.

**Welsh Language Skills**

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cynghorydd Profiad Cwsmeriaid - Teithio Consesiynol**

**Lleoliad**:Pontypridd

**Patrwm shifft: Dydd Llun i ddydd Gwener, 8am - 4pm, gydag un dydd Sadwrn ar hyn o bryd mewn 10 wythnos, gan weithio rhwng 8am a 4pm.**

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau gwell a bod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydym yn creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydym yn eu gwasanaethu. Drwy hyn, rydym yn benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydym yn creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Pwy ydyn ni**

Ein cenhadaeth yn Trafnidiaeth Cymru yw trawsnewid trafnidiaeth yng Nghymru a’i gwneud yn addas ar gyfer y dyfodol, boed hynny ar gyfer rheilffyrdd, bysiau, cerdded neu feicio. Rydyn ni eisiau ysbrydoli cenedl i newid y ffordd maen nhw’n teithio, fel bod pawb yn teithio’n fwy cynaliadwy ac yn helpu i fynd i’r afael â’r argyfwng hinsawdd sy’n wynebu pawb.

Rydyn ni’n lle agored a chynhwysol i weithio, lle mae croeso i bawb a lle caiff ein pobl eu cefnogi i gyflawni eu llawn botensial. Rydyn ni am greu awyrgylch sy’n galluogi ein pobl i dyfu a llwyddo. Mae hyn yn allweddol i’n galluogi i gyflawni’r addewidion rydyn ni wedi’u gwneud i bobl Cymru er mwyn adeiladu rhwydwaith trafnidiaeth gynaliadwy sy’n diwallu eu hanghenion nhw.

**Cyfrifoldebau’r swydd**

Cyfle gwych i ymuno â Trafnidiaeth Cymru (TrC) fel Cynghorydd Profiad Cwsmeriaid. Byddwch yn darparu cymorth gweinyddol i’r cynllun Cardiau Teithio Rhatach, a fydd yn cynnwys adolygu, prosesu a dosbarthu ceisiadau am gardiau teithio. Byddwch hefyd yn ymateb i ymholiadau a chwynion gan gwsmeriaid ar draws nifer o sianeli. Cefnogi amrywiol brosiectau eraill lle bo angen.
- Byddwch yn cefnogi gweithrediad llwyddiannus y gwasanaeth Cardiau Teithio Rhatach drwy ddarparu cymorth gweinyddol, cymorth rheng

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