Membership Experience Ambassador

2 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time
{"Job Title": "Membership Experience Host", "Job Description": "

Main Responsibilities:

We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every member and guest has an outstanding experience in our club.

Key Duties:

  • Maximise every member and guest's experience in our club.
  • Support the sales and retention of memberships through excellent customer service.
  • Contribute to the cleaning and hygiene standards of the club as and when required.
  • Be a competent key holder of the club, covering shifts as and when required.
  • Have a good understanding of the membership software system.
  • Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
  • Support the Fitness Manager with Gym Floor.
  • Ensure that you have experienced the products and services on offer.
  • Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
  • Drive the secondary, spend KPI targets.
  • Competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Requirements:

We are looking for someone who is:

  • Of an outgoing personality, with a positive mindset.
  • Competent with all administrative duties.
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Able to drop into operational key holder duties as and when the business requires.
  • Passionate about fitness, administration and customer service.
  • Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
  • Target focussed – to support the club with sales and retention towards achieving success for the business.

About Us:

Frasers Group is a dynamic and ambitious company that is always looking for talented individuals to join our team. We offer a unique opportunity to work in a fast-paced and exciting environment, with a focus on delivering exceptional customer service and driving business success.

Contract:

The contract is 20 hours split over 3/4 days per week, depending on coverage. Availability for 5:30am starts and/or 10:30pm finishes is required in-line with gym opening hours.

"}

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