Membership Experience Ambassador

3 days ago

Gateshead, Gateshead, United Kingdom Everlast Gyms Full time
{"title": "Membership Experience Host", "description": "Main Duties and Responsibilities

We are seeking a highly motivated and enthusiastic individual to join our team as a Membership Experience Host. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every member and guest has an outstanding experience in our club.

Main Responsibilities:

  • To maximise every member and guest's experience in our club.
  • To support the sales and retention of memberships through excellent customer service.
  • To contribute to the cleaning and hygiene standards of the club as and when required.
  • To be a competent key holder of the club, covering shifts as and when required.
  • To have a good understanding of the membership software system.
  • To ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
  • To support the Fitness Manager with Gym Floor.
  • To ensure that you have experienced the products and services on offer.
  • To ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
  • To drive the secondary, spend KPI targets.
  • To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications

We are looking for someone who:

  • Has an outgoing personality, with a positive mindset.
  • Is competent with all administrative duties.
  • Is driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Is willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Is able to drop into operational key holder duties as and when the business requires.
  • Is passionate about fitness, administration and customer service.
  • Is flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
  • Is target focussed – to support the club with sales and retention towards achieving success for the business.
Additional Information

We are a dynamic and fast-paced company that is always looking for talented individuals to join our team. If you are passionate about fitness, customer service and administration, and are looking for a challenging and rewarding role, then we would love to hear from you.

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. If you are interested in this role, please submit your application, including your CV and a cover letter, to us today.

We look forward to hearing from you

"}

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