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Membership Experience Host
2 months ago
Job Title: Membership Experience Host
Job Summary:
We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Frasers Group. As a key member of our club, you will be responsible for delivering exceptional customer service, maximizing member and guest experiences, and contributing to the overall success of our business.
Main Responsibilities:
- Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
- Support the sales and retention of memberships through effective communication and relationship-building.
- Contribute to the cleaning and hygiene standards of the club, ensuring a clean and safe environment for members and guests.
- Act as a competent key holder, covering shifts as required and ensuring the club is secure and operational.
- Develop a good understanding of our membership software system and use it to enhance the member experience.
- Stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, and participate in these initiatives.
- Support the Fitness Manager with gym floor operations and ensure a smooth and efficient experience for members.
- Ensure you have experienced our products and services, and can provide expert knowledge to members.
- Take an active role in maintaining the cleanliness of the facilities, ensuring they are always above expectation.
- Drive secondary spend KPI targets and contribute to the overall success of the business.
- Competently deal with member complaints, ensuring a resolution is achieved and the relevant manager is informed.
Requirements:
- Be of an outgoing personality with a positive mindset.
- Be competent in all administrative duties.
- Be driven and ambitious, with a keen desire to learn and develop both behaviors and competencies specific to the role.
- Be willing and able to participate in learning and development opportunities to progress both competencies and career.
- Be able to drop into operational key holder duties as required by the business.
- Be passionate about fitness, administration, and customer service.
- Be flexible to work shifts to suit the needs of the business and take on additional duties to support team members.
- Be target-focused to support the club in achieving sales and retention targets.
Additional Information:
We are a dynamic and ambitious company, and we're looking for someone who shares our values and is passionate about delivering exceptional customer experiences. If you're a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we'd love to hear from you.
Contract: 20 hours per week, split over 3-4 days per week, depending on coverage. Availability for 5:30am starts and/or 10:30pm finishes required in-line with gym opening hours.
