Senior Operations Manager

4 weeks ago


London, Greater London, United Kingdom WWT Limited Full time

About the Role

We are seeking an experienced and professional manager to lead the operations of our busy wetland centre in London. As Senior Operations Manager, you will be responsible for managing a team of 50 staff and 200 volunteers, and helping to deliver the organisational strategy of WWT - the UK's leading wetland conservation charity.

The centre consists of over 100 acres of wetlands where visitors can experience wildlife up close, be immersed in nature, and switch off from busy city life. You will be required to develop a diverse team of staff and volunteers, attract a growing number of visitors and members, and provide them with an unforgettable experience on each and every visit.

The role includes management of the trading areas, incorporating retail, catering and venue hire; oversight of the living collection, which includes birds and otters, and the nature reserve which is a Site of Special Scientific Interest; a thriving schools programme, and a growing events and engagement programme. You will also be required to work closely with Headquarters to help implement the overall organisational vision.

About You

To be a success in this role, you must be an experienced and professional manager, comfortable with both operational delivery and the ability to input strategically. You should be strong on financial and business numeracy, and able to deliver against ambitious and motivating targets while maintaining day-to-day performance.

The ideal candidate will have a wealth of experience and a proven track record, ideally gained within a visitor attraction. You will be looking for your next role to be part of an organisation that has a very special place in people's hearts.

About Us

Nature, the climate and wellbeing are all in crisis. They have never been talked about as much as they are now. The world is waking up to the power of wetlands for people and planet. Wetlands offer real hope.

The Wildfowl & Wetlands Trust (WWT) is a global wetland conservation charity. We are creating more, better connected wetlands and engaging people to be inspired to act. We do impactful, courageous conservation, backed by science, evidence, delivery and engagement with people and communities, all with a credible history.

What We Offer

  • 33 days annual leave, inclusive of bank holidays, increasing to 38 days after 5 years' service
  • Contributory pension scheme matching up to 7%
  • Life assurance providing 3 times annual salary
  • Access to a wide range of resources to support your health and wellbeing
  • Enhanced family friendly policies
  • Cycle to work scheme
  • On-site accommodation in the form of a 3 bedroom house with garden


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