IT Service Catalogue Manager

4 days ago


Salisbury, Wiltshire, United Kingdom Hortor Full time
Hortor: Opportunity for an Experienced IT Professional

Estimated Salary: £58,000 - £68,000 per annum (dependent on experience)

About the Job

Hortor is seeking a highly skilled IT Service Catalogue Manager to lead our efforts in developing and maintaining our IT service catalogue.

In this key role, you will be responsible for creating, updating, and managing the IT service catalogue, ensuring that all services are accurately described, categorised, and aligned with business needs.

Collaboration with various stakeholders and service owners is essential to ensure that the catalogue meets the needs of our business units and customers.

Responsibilities
  • Service Catalogue Development: Design, develop, and implement a comprehensive IT service catalogue that meets the needs of our business units and customers.
  • Stakeholder Collaboration: Work closely with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue aligns with their needs.
  • Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
  • Service Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.
  • Training and Support: Provide training and support to users, ensuring they understand how to access and utilise the service catalogue effectively.
  • Reporting and Analysis: Develop and maintain reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
Requirements
  • Service Catalogue Management Tools: Proven experience in using tools for managing service catalogues and related documentation.
  • ITIL Framework & Service Management: Strong knowledge of ITIL principles and service management best practices.
  • Communication & Interpersonal Skills: Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and engage with various stakeholders.
  • Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.
  • IT Service Management Tools: Proficiency in IT service management tools and software.


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