Service Catalogue Management Expert
3 weeks ago
Estimated Salary: £55,000 - £65,000 per annum
We are Hortor, a leading organisation seeking a skilled Service Catalogue Management Expert to join our team. As a key member of our service delivery unit, you will be responsible for conducting thorough analyses of service requirements and ensuring they align with Service Level Agreements (SLAs) for compliance.
You will play a crucial role in preparing and presenting regular reports on service performance, key metrics, and SLA compliance. Your expertise will help us drive operational excellence and enhance the overall customer experience.
Key Responsibilities:
- Conduct analysis of service requirements to ensure alignment with SLAs.
- Prepare and present regular reports on service performance and SLA compliance.
- Develop and maintain accurate service catalogues.
Requirements:
- Possess excellent analytical, communication, and problem-solving skills.
- Demonstrate expertise in service management principles and practices.
- Have experience working in a similar role or function.
Benefits:
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- An attractive salary package, including an estimated annual salary range of £55,000 - £65,000.
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