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Customer Experience Innovator

1 month ago

Saint Helier, United Kingdom JJ Fox Trading Limited Full time

We are seeking a highly motivated and results-driven individual to join our Customer Service team at JJ Fox Trading Limited. As a dynamic and innovative problem solver, you will play a key role in driving customer satisfaction and loyalty.

The ideal candidate will have a proven track record in delivering exceptional customer service and experience in implementing innovative initiatives. Key responsibilities will include:

  • Utilising the company's customer service platform to extract information and make recommendations based on trends and themes
  • Motivating and supporting our sales and administrative team to continually seek improvement
  • Working with our customer 'Hub' to promote the Fox Group as the preferred supplier among our customer base in Jersey and Guernsey
  • Developing strategies to increase customer satisfaction and loyalty based on Net Promoter Score (NPS) insights

This is a full-time permanent contract with negotiable salary, offering a range of benefits including professional growth opportunities and a supportive work environment.

The successful candidate will possess strong communication skills, ability to work effectively in a team, and a commitment to delivering exceptional customer experiences. A keyboard skillset and references are also required.