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Customer Care Specialist

7 months ago

SaintHelier, United Kingdom JJ Fox Trading Limited Full time
Residency5 years residency NOT requiredEmployerJJ Fox Trading LimitedClosing date05 April 2024Reference56211ContractPermanentHoursFull TimeSalaryNegotiableAre you ready to drive our customer experience to new heights and revolutionize customer satisfaction? We are seeking a dynamic and results-driven individual to join our Customer Service team. If you have a proven track record in delivering exceptional customer service and have a knack for implementing innovative initiatives, then this role is for you
Key responsibilities will include:
• Fully utilising the company customer service platform, extrapolating information, and making recommendations from trends and themes
• Motivating and supporting our customer sales and administrative team to continually seek improvement
• Work with our customer ‘Hub’ in promoting the Fox Group as the supplier of choice among our customer base in both Jersey and Guernsey
• Develop strategies to increase customer satisfaction and loyalty based on NPS insights.
• Daily tracking orCore skills required Ability to speak and understand English CV Required Keyboard Skills References