Customer Experience Specialist
5 days ago
The Canterbury Bell is seeking an experienced Customer Experience Specialist to join its dynamic front-end team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions between our customers and staff.
Responsibilities:
- To provide exceptional customer service at the front end, ensuring a positive atmosphere and building rapport with our guests.
- To assist customers with inquiries, providing detailed information about our menu offerings and making recommendations when necessary.
- To handle customer transactions accurately, utilizing the point-of-sale system efficiently.
- To maintain a clean and organized workspace, adhering to health and safety standards and company guidelines.
- To collaborate with the kitchen team to ensure smooth service delivery and meet customer expectations.
Requirements:
- A minimum of one year's experience in a similar role within the hospitality industry.
- An understanding of food safety regulations and compliance procedures.
- Excellent communication and interpersonal skills.
- An ability to work under pressure in a fast-paced environment and prioritize tasks effectively.
- Availability to work flexible shifts, including evenings and weekends.
Working Conditions:
- Varied shift patterns, including evenings and weekends.
- Fast-paced environment with high levels of customer interaction.
- Opportunity to work in a dynamic and supportive team environment.
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