Retail Supervisor

5 days ago


Saint Peters, Kent, United Kingdom Deichmann Full time

Role Summary

Deichmann is seeking a Retail Supervisor to join the Westwood Cross store team. As a Retail Supervisor, you will play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

About the Role

As a Retail Supervisor, you will lead and supervise the store team in the absence of the Store Manager. You will be responsible for opening and closing the store, including cashing up and completing associated administrative duties. You will also offer excellent levels of customer service and have a strong product knowledge.

Key Responsibilities

  1. Lead and supervise the store team in the absence of the Store Manager.
  2. Open and close the store, including cashing up and completion of associated administrative duties.
  3. Offer excellent levels of customer service and have a strong product knowledge.
  4. Lead by example, by recommending and promoting complimentary products with each sale.
  5. Assist management in leading the team to achieve store sales targets and KPIs.
  6. Support team members as and when required.
  7. Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
  8. Process stock deliveries and store transfers.
  9. Deal with customer queries and complaints.

Personal Qualities

  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience, including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • Drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks, including stock SKU management.
  • High levels of attention to detail.
  • Ability to work both individually and as part of a diverse team.
  • Commitment to work between 30-40 hours per week and flexibility to work any day (Monday-Sunday).

Salary and Benefits

The salary for this role is up to £12.64 per hour, plus non-contractual, hourly sales commission.


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