Customer Support Specialist

2 days ago


Saint Peters, Kent, United Kingdom Connect2Kent Full time
About the Role

As a Customer Experience Assistant, you will provide high-quality administrative support to Kent County Council's Financial Assessment & Income Unit. This temporary assignment involves implementing policies and legislation associated with financial requirements for Adult Social Care and Health clients.

The ideal candidate will deliver exceptional customer service, handling inquiries via various channels, and resolving queries in a timely and sensitive manner.

Key Responsibilities:

  • Delivering first-class customer service to colleagues and external customers
  • Handling high volumes of public contact promptly and sensitively
  • Maintaining awareness of General Data Protection Regulation (GDPR) and information handling

This role requires providing administrative assistance in a fast-paced environment, ensuring seamless communication and excellent customer service.

Requirements

An estimated salary range for this position is £21,000 - £25,500 per annum, based on the title, job description, and location.


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