Warranty Claims Coordinator

4 weeks ago


Hinckley, Leicestershire, United Kingdom Triumph Motorcycles Full time

Triumph Motorcycles

At Triumph, we strive to deliver exceptional motorcycles that embody our heritage and innovation. As a Warranty Engineer, you will play a vital role in ensuring our products meet the highest standards of quality and performance.

The Warranty Engineer will be responsible for coordinating between the Warranty and Quality teams to resolve technical and warranty concerns efficiently. You will investigate key issues identified through the warranty system, analyzing data to identify trends and areas for improvement.

You will also manage and maintain the Warranty workshop in accordance with Health and Safety policies and Triumph's internal guidelines.

The role involves operating and maintaining the Triumph warranty claims systems, based on AS400 and the Triumph online portal. You will work closely with the Quality team to ensure seamless integration and effective issue resolution.

A competitive benefits package, including an enhanced holiday scheme, employee benefits platform, and favorable life assurance scheme, is available to our employees. Additionally, motorcycle, clothing, and accessories can be purchased at a discounted rate.

Key Responsibilities:

  • Coordinate between Warranty and Quality teams to resolve technical and warranty concerns
  • Investigate key issues identified through the warranty system
  • Manage and maintain the Warranty workshop in accordance with Health and Safety policies
  • Operate and maintain the Triumph warranty claims systems

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork skills
  • Ability to work in a fast-paced environment


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