Aftersales Advisor

2 months ago

Hinckley, United Kingdom CV-Library Full time

Aftersales Advisor
Location: Hinckley
Salary: £24,040 p/a
Working Hours: 10am – 6pm
Igloo are recruiting for an Aftersales Advisor to work for one of UK’s fastest growing, independently owned Used Car Supermarket, who have vast experience and knowledge within the industry and a great selection of used cars to suit every need and budget, our client is all about keeping customers happy by offering an excellent personal service.
The Aftersales Advisor role is an important position ensuring that the transactions between the company and our customers are processed with accuracy to capture all transactions relating to the bank.
The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.
The Role:
* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
* Acting as a point of contact for customers and clients via email or over the phone
* Taking inbound calls & making outbound calls, advising the customer of our normal aftersales process
* Interpreting customer concerns and comments
* Ensure customer expectations and requirements are identified, and successfully managed
* Processing reimbursements for customers and repairers
Requirements:
* The successful candidate will be responsible for creating customer confidence and peace of mind
* Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment
* People focused with the confidence and personality to develop long term customer relationships.
* Possess excellent communication skills with the ability to explain complex information accurately and concisely
* Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience
* Able to work with defined processes and guidelines and have good core administration skills.
* Able to undertake new tasks and use initiative to support aftersales team

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