Aftersales Advisor

1 month ago

Hinckley, United Kingdom The Solution Auto Full time
Aftersales Advisor - Hinckley area
Motor Dealership
NO WEEKEND WORK
NO DRIVING LICENCE REQUIRED
Our client is looking for an Aftersales Advisor to join their busy team.
A fast paced and vibrant atmosphere, backed up with a strong support team to train and develop you in your career.
The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.
The working Hours: Mon - Fri 10am - 6pm with no weekend work. Salary: £24,000
The role
Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
Responding to customer enquires
Taking inbound calls & making outbound calls
Dealing with any customer complaints
Interpreting customer concerns and comments
Liaising with customers and keeping them updated
Advising customers on how to resolve issues with their vehicles
Ensure customer expectations and requirements are identified, and successfully managedThe Person
The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience.
Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
People focused with the confidence and personality to develop long term customer relationships.
Possess excellent communication skills with the ability to explain complex information accurately and concisely.
Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
Able to work with defined processes and guidelines and have good core administration skills.
Able to undertake new tasks and use initiative to support aftersales team.
Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
A good technical awareness or understanding of vehicles and components is desirable.No Driver Licence Required
If this sounds like you, apply today in the strictest of confidence
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

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