Claims Handler

Industria Personnel are looking for aClaims Handlerto complement our client’s friendly vibrant team on a permanent basis

Do you thrive from a customer service based role and looking for a new career? This could be the role for you Their customers are important to them and they are proud to provide the best service and make them their main priority.

Based at their office in Hinckley you will be responsible for the below:

- Providing comprehensive support to customers post-installation from demonstrating extensive knowledge of their products and parts or through expert advice and information regarding our warranty terms and conditions.
- Responsively addressing customer enquiries across various communication channels ensuring you are managing cases in a timely manner and maintaining an organised inbox.
- Booking warranty appointments for works to be carried out in accordance with company terms and conditions.
- Reading survey plans in order to identify affected parts and communicating this information to ensure the relevant and correct parts are ordered.
- Provide efficient and effective service to customers, undertaking handling of objections if needed
- Handle all administrative duties related to the customer, including maintaining and updating customer information on their CRM tool
- Provide the personal touch to their business, delivering a friendly, professional and high-quality service to all customers
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile

**Choice of shifts available**:
09:00 - 17:00pm Monday - Friday

**Salary**: Starting salary £22,500 opportunity for this to increase based on experience and technical knowledge.

**Start Date**: Immediate starts available
- Problem-Solving Abilities to analyse customer issues and provide effective solutions.
- Experience of working with warranties and policies is an advantage
- Accurately recording and maintaining customer data and writing comprehensive notes for all customer interactions.
- Able to work with autonomy and demonstrate a positive attitude and team spirit
- Customer satisfaction focused, process and results driven
- Ability to learn and use a Customer Relationship Management (CRM) system efficiently.

No qualifications required for this role a full training will be provided from day one providing you the skills and knowledge required to be confident to carry out the role to your best ability

**Benefits**:

- Staff discount
- 31 days holiday
- Employee Assistance Programme
- Free on-site parking
- Employee friendly policies such as long Service rewards

**Job Type**: Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person