Experienced Medical Administrative Assistant
3 days ago
Job Summary
We are seeking an experienced and skilled receptionist/administrative assistant to join our dynamic team at West Point Medical Centre. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our doctors, nurses, and other staff members.
Main Duties
- Answering telephone calls and directing patients to the correct professional or service
- Managing and booking appointments, including making new and follow-up appointments in a timely manner using the EMIS web system
- Acting as a chaperone and providing support to patients as needed
- Contacting the interpretation service for patients as required
- Maintaining accurate records of patient care in electronic format using the correct codes
- Preparing the reception area for incoming colleagues and participating in handovers between shifts
- Taking telephone messages and general enquiries, directing as necessary to the GP
- Processing incoming and outgoing correspondence, including managing workflow tasks
- Managing all queries, including administrative queries, in an efficient manner
- Inputting data into patient healthcare records as necessary
- Supporting the team in the effective use of searches, audits, and recalls
Person Specification
Experience
- Experience of working in a GP practice (Reception/Admin)
- IT skills
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Planning and organising
- Ability to perform under pressure
- Initiative and adaptability
- Team working
- Self-motivated
- Flexibility
Qualifications
- GCSEs or equivalent qualifications with Grade B or above in English
- Excellent communication skills (Written and Oral)
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