Experienced Medical Administrative Assistant

3 days ago


Manchester, United Kingdom West Point Medical Centre Full time

Job Summary

We are seeking an experienced and skilled receptionist/administrative assistant to join our dynamic team at West Point Medical Centre. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our doctors, nurses, and other staff members.

Main Duties

  • Answering telephone calls and directing patients to the correct professional or service
  • Managing and booking appointments, including making new and follow-up appointments in a timely manner using the EMIS web system
  • Acting as a chaperone and providing support to patients as needed
  • Contacting the interpretation service for patients as required
  • Maintaining accurate records of patient care in electronic format using the correct codes
  • Preparing the reception area for incoming colleagues and participating in handovers between shifts
  • Taking telephone messages and general enquiries, directing as necessary to the GP
  • Processing incoming and outgoing correspondence, including managing workflow tasks
  • Managing all queries, including administrative queries, in an efficient manner
  • Inputting data into patient healthcare records as necessary
  • Supporting the team in the effective use of searches, audits, and recalls

Person Specification

Experience

  • Experience of working in a GP practice (Reception/Admin)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Planning and organising
  • Ability to perform under pressure
  • Initiative and adaptability
  • Team working
  • Self-motivated
  • Flexibility

Qualifications

  • GCSEs or equivalent qualifications with Grade B or above in English
  • Excellent communication skills (Written and Oral)


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