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Experienced Medical Office Coordinator

2 months ago

Manchester, United Kingdom West Point Medical Centre Full time

Job Summary

West Point Medical Centre is seeking a highly skilled and experienced Medical Office Coordinator to join our dynamic team. As a Medical Office Coordinator, you will play a vital role in ensuring the smooth operation of our medical practice.

Main Responsibilities

  • Manage patient appointments, including scheduling and rescheduling as needed
  • Receive and direct patients to the correct professional or service
  • Act as a chaperone for patients as required
  • Contact the interpretation service for patients as necessary
  • Maintain accurate records of patient care in electronic format using the correct codes
  • Prepare the reception area for incoming colleagues and participate in handovers between shifts
  • Take telephone messages and general enquiries, directing as necessary to the GP
  • Process incoming and outgoing correspondence, including managing workflow tasks
  • Manage all queries, including administrative queries, in an efficient manner
  • Input data into patient healthcare records as necessary
  • Support the team in the effective use of searches, audits, and recalls
  • Be aware of confidentiality and offer patients the opportunity to use a confidentiality booth if they are distressed or imparting sensitive information

Requirements

  • Experience of working in a medical practice (reception/admin)
  • IT skills
  • Time management and the ability to work to deadlines
  • Problem-solving skills
  • Interpersonal skills
  • Planning and organizing
  • Ability to perform under pressure
  • Initiative and adaptability
  • Team working
  • Self-motivated
  • Flexibility

Qualifications

  • GCSEs or equivalent qualifications with Grade B or above in English
  • Excellent communication skills (written and oral)