Experienced Medical Office Coordinator
5 days ago
Job Summary
West Point Medical Centre is seeking a highly skilled and experienced Medical Office Coordinator to join our dynamic team. As a Medical Office Coordinator, you will play a vital role in ensuring the smooth operation of our medical practice.
Main Responsibilities
- Manage patient appointments, including scheduling and rescheduling as needed
- Receive and direct patients to the correct professional or service
- Act as a chaperone for patients as required
- Contact the interpretation service for patients as necessary
- Maintain accurate records of patient care in electronic format using the correct codes
- Prepare the reception area for incoming colleagues and participate in handovers between shifts
- Take telephone messages and general enquiries, directing as necessary to the GP
- Process incoming and outgoing correspondence, including managing workflow tasks
- Manage all queries, including administrative queries, in an efficient manner
- Input data into patient healthcare records as necessary
- Support the team in the effective use of searches, audits, and recalls
- Be aware of confidentiality and offer patients the opportunity to use a confidentiality booth if they are distressed or imparting sensitive information
Requirements
- Experience of working in a medical practice (reception/admin)
- IT skills
- Time management and the ability to work to deadlines
- Problem-solving skills
- Interpersonal skills
- Planning and organizing
- Ability to perform under pressure
- Initiative and adaptability
- Team working
- Self-motivated
- Flexibility
Qualifications
- GCSEs or equivalent qualifications with Grade B or above in English
- Excellent communication skills (written and oral)
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