Customer Service Representative

3 weeks ago


Neath Port Talbot Principle Area, United Kingdom IntaPeople Full time

IntaPeople is seeking a skilled Customer Support Representative to join their team in Swansea. As a key member of the customer services team, you will be responsible for providing excellent customer service to both internal and external customers.

This role is ideal for a well-spoken and enthusiastic individual who is able to understand technical drawings, specification documents, and data. You will work closely with proposals, project managers, and customer services teams to ensure seamless communication and collaboration.

Key Responsibilities:

  • Receiving and reviewing customer enquiries, and either declining, rerouting, or taking forward the enquiry.
  • Liaising with internal departments to resolve customer order-related issues.
  • Preparing quotes for customers and entering data into the database.
  • Monitoring the status of orders from project teams.
  • Registering incoming enquiries and assessing technical requirements.
  • Registering requests for quotations and assessing commercial implications.
  • Entering sales orders onto the system and inputting quotation data onto SAP.
  • Managing and prioritizing quotations.

Requirements:

  • Previous experience using SAP.
  • Effective team player.
  • Self-motivated and able to work under pressure.
  • Able to make decisions and use initiative.
  • Confident communicator with excellent stakeholder, customer, and colleague communication skills.
  • Strong organizational skills.

This is an excellent opportunity for a Customer Support Representative to join a collaborative and welcoming environment with the chance to grow with a great team in a growing company.

Applicants must have the right to work in the UK as we do not offer sponsorship.



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