Customer Service Representative
3 weeks ago
IntaPeople is seeking a skilled Customer Support Representative to join their team in Swansea. This is an exciting opportunity to work with a leading manufacturer who is experiencing growth and is looking for a well-spoken and enthusiastic individual to provide excellent customer service.
This role is crucial in providing top-notch customer service to both internal and external customers, existing and new. You will report to proposals, project managers, and customer services, where you will collaborate with like-minded individuals.
Key Responsibilities:
- Receive and review customer enquiries, either declining, rerouting, or taking forward the enquiry.
- Liaise with internal departments to resolve customer order-related issues.
- Prepare quotes for customers, entering data into the database.
- Monitor order status from project teams.
- Register incoming enquiries, assessing technical requirements.
- Register requests for quotations, assessing commercial implications and technical requirements.
- Enter sales orders onto the system, inputting quotation data onto an SAP system while establishing margins.
- Manage and prioritize quotations assigned.
Requirements:
- Able to understand technical drawings, specification documents, data, and specific data sheets.
- Effective team player.
- Self-motivated, able to work under pressure to meet deadlines.
- Able to make decisions and use your own initiative while dealing with customer requirements.
- Previous experience using SAP.
- Confident and excellent communicator, able to communicate with stakeholders, customers, and colleagues.
- Able to use Microsoft Office packages.
- Strong organizational skills.
This is an excellent opportunity for a Customer Support Representative to join a collaborative and welcoming environment with the chance to join a great team in a growing company.
Applicants must have the right to work in the UK as we do not offer sponsorship.
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