Service Operations Manager
2 weeks ago
About the Role:
This is an exciting opportunity to work with Williams Lea, a global employer dedicated to offering each employee an enjoyable, challenging and rewarding career. As a Service Operations Manager, you will be responsible for providing exceptional customer service to our clients, supporting the Team Leader and Business Services Manager, and ensuring the efficient delivery of services across multiple areas.
Responsibilities:
- Manage workflow efficiently across various service areas
- Ensure timely achievement and continuous improvement of service levels
- Regularly review services to identify areas for improvement
- Maintain stationery, facilities, and equipment in good condition
- Participate in cross-functional projects and site initiatives as assigned
- Contribute to health and safety audits and ensure compliance
- Support sustainability and paper-lite initiatives
- Greet visitors and interact with colleagues professionally
- Arrange hospitality and room bookings, including setup
- Supervise events, manage coffee machines, and report trends
- Deliver excellent file management services and sort mail
- Provide photocopying, scanning, and printing as needed
- Collect data for billing and client chargeback purposes
- Complete extensive computer and data-related tasks
Requirements:
- Experience working with Microsoft Office programs
- Excellent customer service skills and communication abilities
- Strong attention to detail and critical thinking
- Able to work under pressure and meet deadlines
- Continual improvement mindset and openness to feedback
- Ability to build relationships with clients and service users
Salary: £26,000 per annum, plus company benefits, includes salary sacrifice schemes, life assurance, private medical insurance, health assessments, discounted gym memberships, and referral scheme.
-
Safety and Service Champion
1 month ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes it's people that make a community thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a...
-
Training Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Carlisle Support Service Full timeAbout the RoleThe Head of Regulatory Analysis is a pivotal position at Carlisle Support Service, driving growth and development through effective training programs.As a senior leader, you will oversee the implementation of operational training initiatives, ensuring compliance and revenue generation through marketing and sales efforts.Key responsibilities...
-
Delivery Service Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout UsHM Courts and Tribunals Service is responsible for the administration of justice in England and Wales. We play a critical role in supporting our service users and colleagues within the organization.Job DescriptionWe are seeking an experienced Delivery Manager to join our team in Birmingham. As one of two Delivery Managers in the Tax Tribunal, you...
-
Addiction Service Manager
3 days ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Full timeJob Description: We are seeking an experienced Addiction Service Manager to join our team at Service Care Solutions. The ideal candidate will have a proven track record of supporting individuals with drug and alcohol addiction, as well as experience in managing a team of staff. You will be responsible for managing a caseload of service users, providing...
-
Cleaning Professional
3 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeJob SummaryWe are seeking a highly skilled and experienced Cleaning Professional to join our Leisure Operations team. As a key member of our team, you will be responsible for providing an efficient cleaning service throughout specific areas designated to you.About the RoleThis is a fantastic opportunity to work in a dynamic and supportive environment where...
-
Service Operations Manager
1 month ago
Birmingham, Birmingham, United Kingdom Lifeway's Group Full timeWe are expanding our team in the care services sector and are looking for a highly skilled and motivated Team Manager to oversee the daily operations of our services. The successful candidate will have excellent communication and problem-solving skills, with the ability to motivate and lead a team of support workers.We are committed to providing high-quality...
-
Leisure Centre Manager Role
4 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that creates active communities and healthy lifestyles.As Duty Manager at our leisure centres, you will be a key member of our team, driving customer satisfaction and community engagement.This is a varied role where you will manage staff, handle customer concerns, drive membership sales, create reports, and...
-
Food Service Operations Manager
3 days ago
Birmingham, Birmingham, United Kingdom Platinum Recruitment Consultancy Full timePlatinum Recruitment Consultancy is seeking a highly skilled and experienced Food Service Operations Manager to lead our client's catering team in a large educational setting.About the RoleThis role offers the opportunity to create high-quality, nutritious meals for students and staff while managing budgets and leading a talented team of chefs and kitchen...
-
Food Service Operations Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Sodexo Full timeAbout the RoleThe Cook Manager position at Sodexo is a key role in the success of our food service operations. In this role, you will be responsible for overseeing the day-to-day activities of the kitchen, ensuring that food is prepared and served to the highest standards of quality and safety.ResponsibilitiesOperational Management: Manage the kitchen...
-
Food Service Operations Manager
3 days ago
Birmingham, Birmingham, United Kingdom Sodexo Group Full timeAcademy Kitchen ManagerSodexo, the global leader in services that improve the Quality of Life, is seeking a highly skilled and experienced Culinary Team Lead to oversee all aspects of food and beverage operations at Q3 Academy. As a key member of our team, you will be responsible for ensuring exceptional food quality and service standards while managing...
-
Care Services Operations Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Helping Hands Full timeAt Helping Hands, we're dedicated to delivering exceptional care services across England and Wales. As a seasoned professional with multi-site experience in the care industry, you'll play a pivotal role in overseeing the day-to-day operations of approximately 10 branches, as well as our Live In care service.About the RoleWe're seeking an Area Care Manager...
-
Senior Operational Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full timeJob SummaryWe are seeking an experienced Senior Operational Manager to join our team at the Royal Orthopaedic Hospital NHS Foundation Trust. This is a fantastic opportunity for a highly skilled individual to lead and manage the operational aspects of our orthopaedic services, ensuring high-quality patient care and excellent outcomes.About UsThe Royal...
-
Delivery Operations Specialist
1 month ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout the RoleWe are seeking an experienced Delivery Manager to join our team at HM Courts and Tribunals Service. The successful candidate will be responsible for the smooth running of the Tax Tribunal, supporting the Operations Manager to meet operational needs and deliver performance objectives.Key Responsibilities:Lead a team of Team Leaders to review...
-
Teaching Aquatics Professional
2 weeks ago
Birmingham, Birmingham, United Kingdom Leisure (Operations) Full timeAquatic Program ManagerWe are seeking a highly motivated and organized individual to join our team as an Aquatic Program Manager. In this role, you will be responsible for developing and implementing new aquatic programs and services that meet the needs of our customers.You will work closely with our team to design and deliver engaging programs, manage...
-
Food Service Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Compass UK & Ireland Full timeCompany OverviewRestaurant Associates is a leading provider of exceptional hospitality experiences. We collaborate with our partners to deliver outstanding food, drink, and services that exceed client expectations.SalaryWe offer a competitive salary of £40,000 (DOE), plus a comprehensive benefits package that includes a contributory pension scheme, career...
-
Senior Service Delivery Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full timeSalary: £75,000 + bonusesAbout the RoleWe are seeking a highly experienced and skilled Senior Service Delivery Operations Manager to join our team at Agile Recruitment Ltd.Job Description:Key ResponsibilitiesManage the end-to-end service management function to deliver exceptional customer satisfactionEnsure adherence to contractually agreed service levels...
-
Service Operations Director
4 weeks ago
Birmingham, Birmingham, United Kingdom Medinet Full timeAbout MedinetWe're Medinet, the leading provider of additional elective care, working closely with the NHS throughout the UK and the Republic of Ireland. Our mission is to alleviate the strain on the NHS, enhancing its capacity to provide exceptional care to a larger number of patients.Role Summary:Medinet is seeking a dynamic and experienced Service...
-
Service Operations Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Starlite HG Full timeJob OverviewWe are seeking a highly skilled and experienced Service Operations Director to oversee the operation of a Solo Childrens Home in Longbridge. This pivotal leadership role requires strategic management, quality control, and safety oversight to ensure the home meets regulatory requirements.Key Responsibilities:- Oversee daily operations to deliver...
-
Cloud Operations Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Jumar Solutions Full timeJob SummaryJumar Solutions seeks an experienced Technical Service Desk Manager/Service Desk Manager with strong Azure skills to drive shift performance, maintain operational standards, and ensure top-tier client service in a Cloud-based environment.About the RoleThis is a superb opportunity to lead and innovate in Cloud operations, working in our client's...
-
Operational Services Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeCompany OverviewUniversity Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider in the UK, recognised for its commitment to delivering high-quality patient care. With a strong focus on innovation and service improvement, our team of dedicated professionals strive to build healthier lives.Job SummaryWe are seeking an experienced...