Senior Operations Manager
4 weeks ago
Job Title: Senior Operations Manager
About the Role:
We are seeking an experienced Senior Operations Manager to join our team at Tailor Made Commercial. As a key member of our operations team, you will be responsible for overseeing the performance and efficiency of our wash facilities.
Key Responsibilities:
- Oversee the performance and efficiency of our wash facilities
- Support the Site Managers in planning and delivering key initiatives to improve team performance
- Leverage data, feedback, and other inspection mechanisms to understand the needs and specific opportunities for operational improvements
- Identify and prioritise performance gaps at the sites (e.g. cost, policy, workforce management), providing recommendations on performance improvement strategies
- Clear, precise, and regular communication with all stakeholders including ongoing project status reports as well as capturing requirements from various stakeholders
- Ensure processes are scalable, with appropriate level of quality and in line with target date
- Driving performance, surfacing issues across the sites, generating hypotheses and landing improvements
- People decisions such as hiring, firing, succession planning all in line with the strategic plan
- Liaise with IFCO UK on customer related topics - Service issues and Quality concerns
- Performance metrics, process improvement and lean methodology
- Full employment life cycle - recruitment, performance management, terminations
Requirements:
- Bachelor's degree in operations or logistics
- Project management skills
- Proven planning and organisational skill with the ability to handle multiple priorities and constraints
- Ability to travel as required
- Knowledge of safety policies, procedures and regulation
About Us:
Tailor Made Commercial is a leading Wash Facilities company based in the North UK. We are committed to providing excellent service to our customers and are seeking a talented and experienced Senior Operations Manager to join our team.
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