German Speaking IT Support Agent

2 weeks ago


Chester, Cheshire, United Kingdom Course Full time
Job Description

As a German Speaking IT Support Agent, you will be the primary point of contact for clients, handling inquiries and resolving issues in a timely and professional manner. You will work closely with the rest of the Service Desk team to ensure seamless delivery of services to our clients.

About the Team

Our team is dedicated to delivering exceptional customer service and support to our clients. We are passionate about technology and committed to staying up-to-date with the latest developments in the industry.

Responsibilities

Your responsibilities will include:

  • Handling incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
  • Providing IT support to BMS employees and partners globally, with a focus on the EMEA region.
  • Participating in application testing, upgrades, and deployment, as well as internal Service Desk projects.
Salary and Benefits

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a dynamic and supportive team environment, and flexible working arrangements.



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