English and Dutch Speaking Customer Support

6 days ago


Chester, Cheshire, United Kingdom Biotech 365 Full time
Customer Support Opportunity

We are currently seeking an English and Dutch Speaking Customer Support specialist to join our team at Biotech 365 in Chester. As part of our global pharmaceutical company, you will provide high-quality customer support on a contract basis for 6 months.

Your Key Responsibilities:

  • Process customer orders accurately, verifying details before inputting them into the SAP system.
  • Carefully communicate product quality concerns, recalls, or put on hold situations to our valued customers.
  • Efficiently handle customer inquiries via phone, email, and fax while logging interactions in call tracking software.

Requirements: To succeed in this role, you must have:

  • Excellent English and Dutch language skills, with French being a plus.
  • Prior experience in a customer service environment, handling both emails and calls.

Compensation: The hourly rate for this position is £19.



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