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German and English Speaking Customer Support Specialist

1 month ago

London, Greater London, United Kingdom Talent Sure Recruitment Limited Full time
Job Summary

We are seeking a highly skilled German and English speaking customer service consultant to join our team. As a customer service consultant, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  1. Provide exceptional customer service to clients via phone, email, and live chat.
  2. Respond to client inquiries in a timely and professional manner.
  3. Resolve client issues and concerns in a fair and efficient manner.
  4. Work collaboratively with the team to achieve sales and customer service goals.
  5. Continuously improve customer service skills and knowledge to ensure excellent customer experience.
Requirements
  1. German and English written and verbal communication skills.
  2. Excellent telephone manner and customer service skills.
  3. Excellent numeracy and literacy skills.
  4. Good analytical, decision-making, and problem-solving abilities.
  5. Previous call centre or back office experience is desirable.
What We Offer
  1. A fun and sociable team environment.
  2. Pension Scheme with Standard Life.
  3. Life Insurance.
  4. Eye test vouchers and discounts.
  5. Discounted corporate gym membership with Anytime Fitness.
  6. Involvement with local charities and fundraising days.
  7. Campaign specific benefits including discounts, incentives, and prizes.
  8. Free car parking.
  9. Cycle to work scheme.