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Complaints Resolution Specialist

2 months ago

North East Glasgow, United Kingdom SS&C Technologies Full time
Job Title: Complaints Handler

SS&C Technologies is a global leader in investment, financial services, and software solutions for the financial services and healthcare industries.

We are seeking a skilled Complaints Handler to join our team in Windsor, Connecticut. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Investigate and resolve customer complaints related to investment products, including Unit Trusts, Investment Trusts, ISAs, Pensions, and Insurance Products.
  • Accurately review and analyze all facts and related documentation to ensure fair and timely resolutions.
  • Partner with internal and external stakeholders to source information and resolve complaints.
  • Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints.
  • Actively engage in improving client experiences through quality feedback and prompt responses to requests for information.
  • Discuss findings with customers to agree on resolutions and provide Final Response Letters.
Requirements:
  • Experience in financial services and/or complaints handling.
  • Pro-active approach and friendly, empathetic phone manner.
  • Ability to work in a fast-paced environment and manage individual case load within agreed service levels.
What We Offer:

We encourage applications from people of all backgrounds and welcome applications from under-represented groups. As a Complaints Handler at SS&C Technologies, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional growth and development.