Complaints Resolution Specialist

1 week ago


East Liverpool, Ohio, United Kingdom Sellick Partnership Full time
Complaints Coordinator Role

We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. This role will focus on managing customer complaints, with a focus on complaints handling, investigation, and resolution. The ideal candidate will have previous experience in complaints handling and excellent administration skills.

Daily Responsibilities:
  1. Assisting with the investigation of complaints, ensuring timely updates to customers.
  2. Acknowledging complaints within process timescales.
  3. Effective recording of complaints on our in-house database.
  4. Monitoring and tracking complaint cases.
  5. Creating customer feedback reports to drive process improvements.
  6. Dealing with ad-hoc administration tasks.
Essential Requirements:
  1. Proven experience in complaints handling.
  2. Excellent administration skills.
  3. Previous experience in social housing (desirable).


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