Customer Service Representative

4 weeks ago


East Liverpool, Ohio, United Kingdom Recruit4staff LTD Full time

Recruit4staff LTD is proud to be representing a leading Holiday Company in their search for a Customer Service Executive to work based in the offices in Chester.

The successful Customer Service Executive will be responsible for managing customer enquiries who are on holiday, managing individual queries and providing resolutions in line with company policies, investigating complaints, liaising with hoteliers to support resolutions in-resort, and providing excellent customer service.

The ideal candidate will have previous experience working within the travel industry in customer services / customer relations, strong communication skills, case management / complaint management experience, and the ability to cope well in pressured environments.

Key skills for this role include:

  • Strong communication
  • Case Management / Complaint Management Experience
  • Able to cope well in pressured environments

The company is offering a salary up to £23,000 per annum, a permanent position, and a range of benefits including pension, 22 days holiday, enhanced pension, maternity & paternity, social events, employee discounts, and life insurance.

The role is a 37.5 hour week, Monday to Sunday, with a 5 day rota over 7 days, 9am to 5.30pm.



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