Customer Service Representative

1 week ago


East Liverpool, Ohio, United Kingdom Marks & Spencer Plc Full time
About the Role

We are looking for a Customer Assistant to join our team at Marks & Spencer Plc. As a Customer Assistant, you will be the face of our brand, providing excellent customer service and ensuring that our customers have a great shopping experience.

Key Responsibilities:

  • Serve customers efficiently and brilliantly well – on the shop floor and at service points.
  • Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
  • Skilled to utilize all digital tools and communication channels to do the job.
  • Share customer and colleague feedback to help us do things better.
  • Share knowledge and experience with colleagues to support others in building skill and confidence.
  • Own their own learning & development and proactively access digital learning solutions.
  • Know the daily sales targets, priorities, promotions & selling opportunities.
  • Have great product knowledge to sell and recommend our products and services.
  • Proactively engage with customers to understand their needs and make recommendations.
  • Understand the store priorities and their part to play.
  • Complete tasks with pace and in line with SOPs.
  • Minimize cost and waste through good process practice.
  • Follow safe and legal working practices.


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