Complaints Contract Specialist

4 weeks ago


East Liverpool, Ohio, United Kingdom cv-library.co - Jobboard Full time
Job Summary

We are seeking a diligent and professional Contract Administrator to join our team in Liverpool. As a key member of the administration team, you will provide frontline support and outstanding customer service for our social housing and public sector clients.

Key Responsibilities:
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Manage email inboxes and online webchat services, responding to customer queries and concerns.
  • Deal with problems and complaints, escalating issues when necessary.
  • IT literate with experience in MS Office (Word, Excel, Access) and the ability to learn new systems quickly.
  • Experience of domestic gas administration or similar is highly desirable but not essential.
  • Proficiency in English.
What We Offer:
  • Employee wellbeing programme.
  • Increasing holidays based on length of service.
  • Cycle to Work Scheme.

Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.



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